Cleaning Supervisor in Stratford-upon-Avon

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

Days of Working: This position will be based at London College of Fashion, Stratford, working Saturday & Sunday, 4:30am–8:30am. Overtime opportunities available.

As a Cleaning Supervisor, you will be responsible for leading and supervising cleaning teams to ensure the consistent delivery of high‑quality cleaning services across our client sites. You will support the day‑to‑day operation, maintaining standards, motivating colleagues and ensuring compliance with health & safety and company procedures. The role plays a key part in ensuring that cleaning services are delivered efficiently, safely and in line with agreed specifications, while providing a professional and customer‑focused service.

Key Responsibilities

• Supervise and support cleaning colleagues to ensure work is completed to the required standard.
• Allocate tasks, manage daily cleaning schedules and provide on‑the‑job guidance where needed.
• Carry out regular quality checks and address any issues promptly.
• Ensure cleaning is delivered in line with agreed specifications, KPIs and client expectations.
• Support with induction and training of new starters, including safe systems of work.
• Ensure colleagues comply with health & safety, COSHH and company procedures at all times.
• Use equipment and materials safely and ensure they are stored and maintained correctly.
• Manage stock levels of cleaning materials and report shortages or equipment faults.
• Act as a key point of contact for clients or site contacts on daily operational matters.
• Escalate issues, incidents or concerns appropriately to management.

Ideal Candidate Criteria

• Right to Work in the UK and willingness to undergo a DBS check.
• Experience managing a cleaning team of up to 20 staff members.
• Good knowledge of cleaning processes, equipment and materials.
• Aware of health & safety and COSHH requirements.
• Ability to lead, motivate and support a team.
• Strong organizational skills and the ability to prioritize workloads.
• Good communication skills and a professional approach.
• Ability to work flexibly to meet site and operational needs.

Desirable

• Experience working within Facilities Management (FM) or contracted cleaning services.
• Experience supporting or mentoring colleagues.
• COSHH knowledge or machine cleaning experience (training can be provided).

Why Join OCS?

OCS are ranked 36th on Glassdoor’s Best Companies to Work For in 2025, reflecting our commitment to creating a workplace where our colleagues feel supported and valued. We are passionate about developing our people. Through the OCS Academy, you’ll have access to learning opportunities that support your personal development and career progression. With the Hapi app, you can access a wide range of discounts, rewards and wellbeing resources. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.