Strategic Partnership Director

About The Company

OCS UK & Ireland is a leading facilities management company with a turnover in excess of £2bn and 50,000+ colleagues. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve and our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

About The Role

Are you ready to sprinkle some magic on our operations? As the Strategic Partnership Director you\’ll be the wizard behind the curtain, ensuring our guests have a spellbinding experience every time they visit. This role blends strategic insight with hands-on operational excellence. You\’ll oversee the delivery of engineering, landscaping, cleaning, security, and ancillary services, making sure everything runs smoothly. Your mission is to deliver world-class service, act as the senior point of escalation, and bring innovative solutions to life.

Main Duties & Responsibilities

• Service Delivery Maestro: Lead the delivery of engineering, landscaping, cleaning, security, and ancillary services across 13+ sites in the UK, ensuring guest satisfaction.
• Strategic Sorcerer: Provide strategic direction to enhance service delivery, operational efficiency, and guest satisfaction.
• Stakeholder Enchanter: Be the go-to person for the Merlin Entertainments account, maintaining strong relationships with key stakeholders and ensuring seamless communication.
• Performance Wizard: Develop and implement KPIs to monitor and improve service delivery, aligned with our standards.
• Innovation Alchemist: Drive optimization through technology and identify innovative solutions to keep operations ahead of the curve.
• Team Leader Extraordinaire: Lead and inspire a high-performing team, fostering a culture of excellence, collaboration, and continuous improvement.
• Financial Guardian: Manage the financial performance of the account, including a contract value of over £25 million per annum, budgeting, forecasting, and cost control to achieve commercial goals.
• Compliance and Safety Champion: Ensure all operations comply with health, safety, and environmental regulations and standards.

Key Account Details

• Turnover: > £25 million per annum
• Total Number of Employees: Over 700

Health & Safety Accountabilities

• Communicate regularly with colleagues on safety matters to maintain high morale and a strong safety culture.
• Model and promote safe practices through actions of the team.
• Maintain health and safety competence and skill levels.
• Ensure plant and equipment are maintained and fit for purpose.
• Effectively manage and supervise work activities.

Critical Performance Measures (CPMs) / Objectives

• Ensure successful mobilisation and transition, meeting all deliverables on time and to the required standard.
• Achieve commercial targets and sustained growth and retention.
• Maintain high standards of service delivery and guest satisfaction.

Person Specification

Educational Level

• Degree (BSc, BEng or MEng) level as a minimum

Experience

• 10+ years senior management experience in Facilities Management.
• Experience managing large-scale, complex hard services biased partnerships.
• Previous P&L responsibility of over £25m per annum.
• Proven experience developing and implementing contract strategies and programs.
• Experience leading in a multi-layered organization with competing priorities.

Personal Characteristics/Attributes

• Excellent interpersonal skills and the ability to communicate effectively at all levels.
• Ability to build credibility with operational managers and colleagues quickly.
• Strong commercial awareness and negotiation skills.
• Tact, diplomacy, and composure.
• Proactive, guest-focused, and results-oriented.

Core Skills

• Focusing on the Customer
• Achieving Results
• Problem Solving
• Team Working
• Communicating & Influencing
• Developing People
• Accounting Knowledge

Other Details

• Driver\’s License required.
• Flexible working arrangements as needed, especially during incidents

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.