Security Officer in Stoke-on-Trent

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Shift Pattern: Week 1: Monday, Tuesday, Friday, Saturday and Week 2: Sunday, Wednesday and Thursday. Working 12 hour shifts 18:30hrs – 06:30hrs. You will be a part of the team which plays a pivotal role in ensuring guests' safety and enjoyment for millions of guests on site. We promote a proactive and diverse culture delivering great customer service to all our guests whilst ensuring the safety of our guests, staff and assets at the Resort!

The day to day you will consist of being part of a response team patrolling the Resort interacting with guests, checking bags and personal searches, back‑of‑house patrols, incident and crowd management, asset transfers and being a part of an amazing team. The role is great for aspiring Police officers or those looking for a career in law enforcement. The Security team at this Resort also work closely with the local authorities to carry out various operations whilst keeping everyone’s safety at the forefront of our business. This can be a fast-paced and active role which also means working outside on the Island like no other.

• Provide a high level of customer service to our guests, in line with company values ensuring that our targets are being met. This requires professionalism during every aspect of the role.
• Practice Conflict Management successfully across the Resort, resolving issues whilst ensuring the safety of all guests, staff and protection of all of the Resort's assets.
• Carry out bag checks, personal searches, patrols and remain vigilant at all times. Guest interaction is very important and world‑class customer service is required as per training.
• Interact with guests and ensure any issues are resolved to the best of your ability.
• Patrol the Resort being vigilant for any threats to the safety of the Resort.

• Excellent customer service skills to communicate in an effective and positive manner with all customers and colleagues.
• Must have an active and in‑date SIA License (Door supervisor level) and CCTV Licence.
• FREC 3 qualification is desired.
• High level of motivation both self and in a team.
• Proficient in English language.
• Team Player and ability to work independently.
• Lead and uphold required standards in moments of conflict or violence and deliver good results.
• Interpersonal and relationship building skills within team and networking with other employees at the resort.
• Good interpersonal skills with the ability to talk to all types of guests.
• Problem‑solving and decision‑making techniques.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.