Park Maintenance Team Leader in Stoke-on-Trent

About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role: Working Pattern: Full-time, shift-based role (including weekends and bank holidays). Flexibility required to meet operational needs.

Role Purpose: To lead and coordinate the park maintenance team, ensuring all facilities are safe, compliant, and maintained to the highest standards. This role is critical in delivering an exceptional guest experience by minimizing downtime, maintaining a positive customer perception, and adhering to all statutory and company compliance requirements.

Key Responsibilities:

• Team Leadership & Shift Management: Supervise a small team of maintenance technicians across rotating shifts. Allocate tasks, monitor performance, and provide coaching to ensure efficiency and quality. Maintain accurate shift handover notes and ensure continuity of service.
• Compliance & Safety: Ensure all maintenance activities comply with health and safety legislation, fire safety standards, and company policies. Conduct regular audits and inspections to maintain statutory compliance (e.g., water hygiene, electrical safety, gas safety). Keep up-to-date records of maintenance checks and certifications for regulatory purposes.
• Customer Experience & Perception: Respond promptly to guest maintenance requests, ensuring issues are resolved quickly and professionally. Maintain high standards of presentation in all guest-facing areas to reinforce a positive brand image. Communicate effectively with hotel operations teams to minimize disruption to guests during maintenance work.
• Preventative & Reactive Maintenance: Oversee planned preventative maintenance schedules to reduce breakdowns and extend asset life. Manage reactive repairs efficiently, prioritising safety and guest satisfaction. Liaise with external contractors when specialist work is required, ensuring compliance and quality.
• Reporting & Continuous Improvement: Monitor and report on team performance, maintenance KPIs, and compliance status. Identify opportunities for process improvements and cost efficiencies. Support sustainability initiatives through energy-saving and waste-reduction practices.

Skills & Experience Required:

• Proven experience in maintenance within hospitality or a similar environment.
• Strong knowledge of compliance requirements (H&S, fire safety, water hygiene, etc.).
• Leadership experience managing small teams and shift patterns.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication and customer service skills.

How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.