At a Glance
- Tasks: Perform general maintenance duties and support site operations at Alton Towers Hotels.
- Company: Join OCS, a leading facilities management company with a commitment to excellence.
- Benefits: Inclusive workplace, diverse team, and opportunities for personal growth.
- Other info: Flexible shifts and a chance to work in a vibrant tourist destination.
- Why this job: Be part of a dynamic team making a real difference in a fun environment.
- Qualifications: Experience in maintenance and a Level 2 qualification in a relevant trade.
The predicted salary is between 24000 - 30000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Shift Pattern: 5 from 7, including bank holidays to include 07.00-15.00 and 14.00-22.00 on 4 week rota shift.
The Maintenance Assistant plays a vital role in ensuring the smooth, safe, and efficient operation of Alton Tower's Hotels.
Key Responsibilities
- Perform general maintenance duties across the site, both internally and externally.
- Provide hands‑on support for plumbing, electrical, and decoration service.
- Oversee the site's Building Management System (BMS), ensuring compliance with safety and energy‑saving initiatives.
- Respond professionally to customer queries and complaints, acting as an ambassador for the company.
- Use a tablet system to log, track, and complete tasks efficiently.
- Support the Site Manager in daily operations and the wider team in maintaining smooth on‑site operations.
What You Need to Succeed
- Previous experience in a maintenance or handyperson role.
- Level 2 qualification in a relevant trade (e.g. Electrical, Mechanical, Plumbing, Carpentry, HVAC, or Building Maintenance).
- You must have right to work in the UK, and live locally.
- Strong technical skills with the ability to handle a variety of tasks.
- Ability to work well under pressure and adapt to a fast‑changing environment.
- Excellent communication skills and a positive, customer‑focused attitude.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Maintenance Assistant in Stoke-on-Trent employer: Manchester Arndale
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where Maintenance Assistants can thrive. With a strong commitment to employee growth and development, we provide comprehensive training and support, ensuring that our team members are equipped to excel in their roles. Our inclusive culture, rooted in our TRUE values of Trust, Respect, Unity, and Empowerment, fosters collaboration and innovation, making it a rewarding place to work at Alton Towers.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Assistant in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the facilities management sector. A personal recommendation can go a long way in landing that Maintenance Assistant role.
✨Tip Number 2
Get your hands dirty! If you can, volunteer for maintenance tasks in your community or local organisations. This not only boosts your skills but also shows potential employers your commitment and hands-on experience.
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss your previous experiences and how they relate to the responsibilities of the Maintenance Assistant role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Maintenance Assistant in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your previous experience in maintenance or handyperson roles. We want to see how your skills align with the responsibilities of the Maintenance Assistant position, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for us. Mention specific qualifications and experiences that relate to the job description, especially those technical skills we’re looking for. It shows you’ve done your homework!
Be Professional and Personable:Remember, you’ll be acting as an ambassador for our company. Use your application to demonstrate your excellent communication skills and positive, customer-focused attitude. We love a friendly vibe!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Manchester Arndale
✨Know Your Stuff
Make sure you brush up on your technical skills related to maintenance. Be ready to discuss your previous experience in plumbing, electrical work, or any relevant trade. This will show that you’re not just a good talker but also have the hands-on skills they need.
✨Show Your Customer Focus
Since the role involves responding to customer queries, think of examples where you've provided excellent service. Highlight how you handled complaints or tricky situations, as this will demonstrate your positive attitude and ability to represent the company well.
✨Familiarise Yourself with BMS
If you have experience with Building Management Systems, be prepared to discuss it. If not, do a bit of research beforehand. Understanding how to oversee compliance with safety and energy-saving initiatives can set you apart from other candidates.
✨Be Ready for a Fast-Paced Environment
The job requires adaptability, so think of times when you’ve successfully managed multiple tasks under pressure. Share these experiences during the interview to show that you can thrive in a dynamic setting like Alton Towers.
