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For Companies At a Glance
- Tasks: Provide advanced IT support for applications and desktop systems in a fast-paced environment.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Enjoy professional development, career progression, and a supportive team culture.
- Why this job: Make a real impact by solving technical issues and supporting innovative services.
- Qualifications: Experience in 2nd line support and strong knowledge of the Microsoft ecosystem required.
- Other info: Flexible working hours and opportunities for site visits to enhance your experience.
The predicted salary is between 36000 - 60000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
WORKING DAYS - Monday - Friday 7.5 hours between 08:00-18:00
Job Summary
We are seeking a skilled IT Support Analyst to join our dynamic IT team. The successful candidate will be responsible for providing advanced technical support for applications, the Microsoft ecosystem, and desktop support. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Technical Support for Applications: Provide IT support (2nd/3rd line) for a variety of business applications. Troubleshoot and resolve application-related issues, ensuring minimal disruption to business operations. Collaborate with application vendors and internal teams to escalate and resolve complex issues. Assist in the deployment, configuration, and maintenance of applications.
- Microsoft Ecosystem: Support and maintain Microsoft 365 services, including Exchange Online, Intune, SharePoint, Teams, and OneDrive. Assist with the administration and support of Azure services and other cloud-based solutions. Provide support for Microsoft Office.
- Desktop Support: Provide 2nd line support for desktop and laptop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, network connectivity, and user access. Perform hardware and software installations, upgrades, and configurations. Maintain an inventory of IT assets and ensure all equipment is up-to-date and functioning properly.
- Site visits: Visit sites for contract mobilisations or satellite offices as required. Provide on-site technical support and ensure smooth IT operations during mobilisations. Coordinate with local teams to address any IT-related issues and ensure seamless integration of systems.
- General Responsibilities: Respond to and manage support tickets in a timely and efficient manner. Document all support activities and resolutions in the IT service management system. Provide training and guidance to end-users to improve their technical skills and knowledge. Participate in IT projects and initiatives as required. Stay up to date with the latest industry trends and technologies to continuously improve support services.
Qualifications
- Proven experience in a 2nd line support role, preferably within a similar environment.
- Strong knowledge of the Microsoft ecosystem, including Microsoft 365 and Intune.
- Experience with application support and troubleshooting.
- Proficiency in supporting desktop and laptop hardware, software, and peripherals.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills.
- Relevant IT certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, ITIL) are a plus.
- Clean current Driving License.
Personal Attributes
- Proactive and self-motivated with a strong attention to detail.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
- Willingness to learn and adapt to new technologies and processes.
- Flexibility to travel to various sites as required.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to job alerts when registering which will notify you when other suitable vacancies are available.
Equal Opportunities
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
IT Operations Support Analyst in Stirling employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Support Analyst in Stirling
✨Tip Number 1
Network like a pro! Reach out to current employees at OCS UK & Ireland on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft ecosystem knowledge. We want to show off our skills in Microsoft 365, Intune, and application support. Practice common interview questions related to these areas!
✨Tip Number 3
Showcase our problem-solving skills during the interview. Think of specific examples where we’ve tackled IT issues head-on. This will demonstrate our proactive approach and ability to thrive under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can sign up for job alerts to stay updated on new opportunities that match our skills.
We think you need these skills to ace IT Operations Support Analyst in Stirling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Support Analyst role. Highlight your experience with Microsoft 365, application support, and any relevant IT certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you embody our TRUE values. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re all about proactive problem-solving, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you can sign up for job alerts while you’re at it – who doesn’t love staying in the loop?
How to prepare for a job interview at Manchester Arndale
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft ecosystem, especially Microsoft 365 and Intune. Be ready to discuss your experience with application support and troubleshooting, as well as any relevant IT certifications you hold.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved complex problems under pressure, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a support ticket or troubleshoot a desktop issue. Practising these scenarios can help you articulate your thought process and approach to problem-solving.
✨Highlight Your Customer-Focused Approach
Since the role involves providing high-quality support, be prepared to discuss how you ensure customer satisfaction. Share examples of how you've trained end-users or improved their technical skills, showing your commitment to empowering others.
