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- Tasks: Ensure safety and security across multiple retail locations while providing excellent customer service.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Flexible working hours, diverse environment, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace that values every individual.
- Why this job: Be a key player in creating safe spaces for customers and staff while developing your skills.
- Qualifications: SIA Licence required, strong communication skills, and a proactive approach to safety.
The predicted salary is between 24000 - 30000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working: Flexible Locations | Varied Shifts | SIA Licence Required
Purpose of the Role: As a Retail Area Support Officer, you’ll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You’ll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Key Responsibilities
- Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
- Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
- Monitor CCTV and other security systems to identify and respond to suspicious activity.
- Carry out searches in line with company policy and legal guidelines.
- Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
- Complete accurate and timely incident and observation reports.
- Collaborate with store teams to address security concerns and support loss prevention.
- Provide a professional, approachable presence for customers, staff, and visitors.
- Assist with directions, queries, and general support as needed.
- Calmly and effectively de-escalate confrontational situations.
- Adhere to all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Essential Requirements
- Right to work in the UK.
- Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
- Strong observational skills and attention to detail.
- Proven ability to manage challenging situations professionally.
- Excellent communication skills – both verbal and written.
- A proactive, reliable, and professional approach to safety and service.
- Flexibility to work across multiple locations, including travel between sites.
- Willingness to work varied shifts, including evenings, weekends, and bank holidays.
Equal Opportunity Statement
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Area Support Officer in St Helens employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Area Support Officer in St Helens
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and security sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be ready for anything! Since this role requires flexibility, be prepared to discuss your availability and willingness to cover different shifts and locations during interviews. Show them you’re adaptable!
✨Tip Number 3
Practice your customer service skills! As a Retail Area Support Officer, you'll need to handle various situations with a calm and professional approach. Role-play potential scenarios with friends to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities!
We think you need these skills to ace Retail Area Support Officer in St Helens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Area Support Officer role. Highlight your relevant experience, especially in security and customer service, and don’t forget to mention your SIA Licence!
Showcase Your Skills: In your cover letter, showcase your strong observational skills and ability to handle challenging situations. Use examples from your past experiences to demonstrate how you embody our TRUE values.
Be Professional and Approachable: Remember, this role is all about maintaining a safe environment while providing excellent customer service. Make sure your application reflects your professional yet approachable nature.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at Manchester Arndale
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Area Support Officer. Familiarise yourself with the key tasks like maintaining security, conducting patrols, and responding to incidents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you had to de-escalate a situation or provide support to customers. Practising these scenarios can help you articulate your experience during the interview.
✨Demonstrate Your Flexibility
This role requires flexibility in working across multiple locations and varied shifts. Be ready to discuss your availability and willingness to adapt to different situations. Highlight any previous experiences where you successfully managed changing schedules or worked in diverse environments.
✨Emphasise Your Attention to Detail
As a Retail Area Support Officer, strong observational skills are essential. Prepare to discuss specific instances where your attention to detail made a difference, whether it was spotting suspicious behaviour or ensuring compliance with safety protocols. This will illustrate your capability to maintain a secure environment.