At a Glance
- Tasks: Join our Front of House team, greeting visitors and managing calls with professionalism.
- Company: OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Enjoy competitive pay, digital learning resources, and exclusive retail perks through our Hapi app.
- Other info: Flexible hours and opportunities for personal growth in a diverse workplace.
- Why this job: Be part of an award-winning employer and develop your skills in a dynamic environment.
- Qualifications: Excellent communication skills, IT literacy, and a friendly, professional attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.
We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.
Our commitment to doing business the right way is rooted in our TRUE values -
Trust, Respect, Unity, and Empowerment.
Why Work for OCS
Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
About The Role
OCS are looking for an enthusiastic and capable individual to form a key part of the team.
To work as part of the Front of House team in the delivery of tasks to fulfil the contractual requirements.
To ensure that service delivery is maintained to SLA's and ensure that all activities are delivered in accordance with customer expectation.
Shift Pattern
Monday -Wednesday 13:00-17:00 Thursday-Friday 07:00-17:00
Key Responsibilities
- Answering phone calls in an efficient and professional manner.
- Callers are to be announced when put through the relevant extension, with messages to be taken if the call cannot be taken at that time.
All messages to have time, date, caller's name, company, contact no and reason for call, if appropriate.
Messages must be passed to the recipient promptly.
- Greeting visitors and contractors ensuring all names and details are logged and recorded in the correct book on reception and notifying the appropriate member of staff.
All visitors must have appointments and be accompanied at all times.
- To work as part of the Front of House team in the delivery of task to fulfil the contractual requirements.
- To project a professional and positive image at all times, to both internal and external customers.
- To ensure that processes regarding the access of staff and visitors into the premises are adhered to.
- To assist with meeting room bookings when required.
- To provide back-up administration support as and when required.
- To operate a clear desk policy and be responsible for general tidiness and housekeeping within the Reception area.
- To develop an understanding of OCS in order to improve personal contribution to the company and all staff interacted with.
- To carry out as requested any other office duties, which are normal custom and practice.
- To undertake sufficient training to ensure knowledge of the systems required to facilitate the position.
- To esculate all feedback for quick resolution.
- To communicate effectively with all colleagues to prioritise work and encourage excellent feedback.
- Management of day to day inventory and stock control.
- To load and unload deliveries if required and safe to do so.
- Monitor and respond to environmental system alarms within the unit.
- Collection, use of x-ray, sorting and delivery of post across site.
- Ensuring compliance with manual handling, risk assessments at all times.
- Reconfiguring meeting and conference room furniture and equipment as directed.
- To carry out PPM and reactive tasks as instructed.
- Provide assistance to third parties as and when required.
- Act upon reasonable requests and instructions from FOH Supervisor, Contracts Manager and Client.
- To work reasonable overtime as and when required.
- IT literate for spreadsheets, database and general word applications essential.
- Ability to multitask and work alone.
- Excellent communication skills and the ability to motivate others.
- Willing to learn new skills and can disseminate knowledge to other team members.
- Exemplary customer service skills
- Calm under pressure
- Effective organisational skills
- Personal Specification
- Excellent telephone manner
- Good communication skills
- Smart, presentable appearance
- Use of own initiative
- Personable, approachable and able to work as part of a team
- Extensive reception experience
- Good switchboard skills
- Well organised with the ability to prioritise
- Good IT skills including Word, Excel and Lotus Notes
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals.
We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Facilities Front Of House Reception in Slough employer: Manchester Arndale
At Manchester Arndale, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work culture that values every team member. Our part-time Evening Cleaner role offers flexible hours, allowing for a great work-life balance while contributing to a safe and welcoming environment for our customers. We are dedicated to employee growth, providing opportunities for training and development within a vibrant retail setting in the heart of Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Front Of House Reception in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Manchester Arndale. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Manchester Arndale before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Front Of House Reception in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Manchester Arndale:Your cover letter is your chance to shine! Tell us why you want to work at Manchester Arndale specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Manchester Arndale!
How to prepare for a job interview at Manchester Arndale
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
