At a Glance
- Tasks: Monitor safety systems and assist in emergency response to ensure a secure environment.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to community.
- Benefits: Seasonal contract with opportunities for growth and a supportive team culture.
- Other info: Inclusive workplace that values diversity and encourages applications from all backgrounds.
- Why this job: Be part of a dynamic team ensuring safety and making a real difference in people's lives.
- Qualifications: CCTV Licence required; excellent customer service and teamwork skills essential.
The predicted salary is between 25000 - 30000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Shift Pattern: Varied
Please note: This is a seasonal fixed term contract position.
The Security Controller plays a vital supporting role in maintaining a safe and secure environment at the Resort by assisting the Security and Incident Manager in overseeing daily safety operations and emergency response strategies. This position is responsible for ensuring that safety systems and protocols are operational, incidents are documented and managed effectively, and communication during emergencies is coordinated seamlessly. The controller will work closely with the emergency response teams, monitoring safety systems, supporting incident management, and ensuring the readiness of safety resources.
Main Responsibilities:
- Oversee the real-time monitoring of incidents, ensuring accurate and timely documentation within incident management systems.
- Assist the Security and Incident Manager in implementing and monitoring emergency protocols, particularly during evacuations, guest incidents, and crisis management.
- Support the coordination and deployment of resources during emergencies, ensuring rapid response and efficient use of personnel and equipment.
- Monitor the operational readiness of safety systems, including CCTV and public address systems, ensuring they are fully functional during critical situations.
- Ensure that communication between teams during emergencies is clear and effective, including liaising between departments like Park Operations, Accommodation, and Facilities.
- Support the continuous improvement of emergency protocols, suggesting new approaches to enhance response time and effectiveness.
We are looking for:
- CCTV Licence essential
- Excellent customer service skills to communicate in an effective and positive manner with all customers and colleagues
- Be flexible in your approach and willing to adapt positively in any situation
- Establish good network amongst other team members
- Contributes to can do motivational Team environment
- Constantly strives to ensure standards are exceeded and works with managers to achieve these standards
- Assist other Departments when necessary
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Security & Incident Controller employer: Manchester Arndale
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where safety and security are paramount. With a strong commitment to employee growth and a culture rooted in Trust, Respect, Unity, and Empowerment, colleagues are encouraged to thrive and contribute to the well-being of the communities we serve. The seasonal role of Security & Incident Controller provides unique opportunities to engage in meaningful work while ensuring a safe environment at a vibrant resort location.
StudySmarter Expert Advice🤫
We think this is how you could land Security & Incident Controller
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OCS UK & Ireland on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to security and incident management. We recommend role-playing with a friend to get comfortable discussing your experience and how it aligns with their TRUE values.
✨Tip Number 3
Show off your customer service skills during the interview! Remember, communication is key in this role, so be ready to share examples of how you've effectively handled situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at OCS UK & Ireland.
We think you need these skills to ace Security & Incident Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the Security & Incident Controller role. We want to see how your background aligns with our TRUE values and the responsibilities outlined in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about safety and security, and how you can contribute to our mission at OCS UK & Ireland. Keep it engaging and personal – we love to see your personality!
Showcase Your Customer Service Skills:Since excellent customer service is key for this role, make sure to include examples of how you've effectively communicated and resolved issues in past positions. We want to know how you can maintain a positive environment even in challenging situations.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Manchester Arndale
✨Know Your Safety Protocols
Familiarise yourself with the safety systems and emergency protocols relevant to the role. Be prepared to discuss how you would handle specific incidents or emergencies, showcasing your understanding of the importance of clear communication and effective response.
✨Showcase Your Customer Service Skills
Since excellent customer service is key, think of examples where you've effectively communicated with customers or colleagues in challenging situations. Highlight your ability to remain calm under pressure and how you can contribute to a positive team environment.
✨Demonstrate Flexibility and Adaptability
Prepare to discuss times when you've had to adapt quickly to changing circumstances. This role requires a flexible approach, so share examples that illustrate your willingness to take on new challenges and support other departments when needed.
✨Emphasise Team Collaboration
OCS values unity and teamwork, so be ready to talk about how you've built strong networks within teams. Share experiences where you've contributed to a motivational team environment and how you can help enhance collaboration during emergencies.
