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For Companies At a Glance
- Tasks: Protect customers and staff while ensuring a safe shopping environment.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Opportunities for professional development and career progression in a diverse workplace.
- Why this job: Be a vital part of a team that makes shopping safe and enjoyable for everyone.
- Qualifications: Valid SIA License and strong observational skills required.
- Other info: Flexible shifts available, including weekends and evenings.
The predicted salary is between 28800 - 43200 £ per year.
Overview
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Responsibilities
- Act as a visible security presence within the store, deterring theft and anti-social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
- Provide a professional and welcoming approach to customers, staff, and visitors.
- Assist customers with directions or queries where needed.
- De-escalate confrontational situations calmly and professionally.
- Ensure compliance with all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
- Valid SIA License – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
Equal Opportunity
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Retail Security Officer employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on OCS UK & Ireland. Understanding their TRUE values – Trust, Respect, Unity, and Empowerment – will help you align your answers with what they care about.
✨Tip Number 2
Practice your customer service skills! As a Retail Security Officer, you'll need to interact with customers regularly. Think of scenarios where you might need to de-escalate a situation or assist someone, and rehearse how you'd handle them.
✨Tip Number 3
Show off your observational skills! During the interview, share examples of times you've noticed suspicious behaviour or handled difficult situations. This will demonstrate that you have the proactive approach they're looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can sign up for job alerts to stay updated on other opportunities that might suit you!
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Security Officer role. Highlight your relevant experience, especially in security and customer service, to show us you’re the right fit for the job.
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us at OCS and how your skills align with our TRUE values. Keep it professional but let your personality come through.
Showcase Your Skills: Don’t forget to mention your SIA License and any other relevant qualifications. We want to see your strong observational skills and ability to handle tough situations, so give us examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can sign up for job alerts while you’re there!
How to prepare for a job interview at Manchester Arndale
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key tasks like monitoring CCTV, conducting patrols, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers, be prepared to discuss your experience in providing top-notch customer service. Think of examples where you've de-escalated confrontational situations or assisted customers effectively. This will demonstrate your ability to handle the dual aspects of security and customer care.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would respond to various situations, such as dealing with theft or managing a difficult customer. This will not only help you think on your feet but also show the interviewer that you can handle real-life challenges calmly and professionally.
✨Emphasise Your Observational Skills
As a Retail Security Officer, strong observational skills are crucial. Be ready to discuss how you've used these skills in past roles. You might want to share specific instances where your keen eye helped prevent an incident or identify suspicious behaviour. This will highlight your suitability for the position.
