At a Glance
- Tasks: Lead security services across Morrisons retail estate and drive operational excellence.
- Company: OCS UK & Ireland, a top facilities management company with a commitment to innovation.
- Benefits: Award-winning employer with digital learning, flexible pay, and exclusive retail perks.
- Other info: Join a diverse team that values trust, respect, unity, and empowerment.
- Why this job: Make a real impact in a dynamic role while developing your leadership skills.
- Qualifications: Experience in managing large security operations and strong commercial acumen required.
The predicted salary is between 40000 - 50000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.
We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.
Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
- Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
- Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
- Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
About The Role
Days of Working: Rotating duty manage responsibility, covering North East & Scotland
We are seeking an experienced and commercially focused Retail Regional Director to lead the delivery of security services across a designated region of the Morrisons retail estate.
Reporting to the Security Director, you will be responsible for the strategic leadership and operational performance of your region, ensuring the consistent delivery of high-quality security services, exceptional customer service and strong commercial performance.
Leading a team of Regional Operations Managers, you will work collaboratively with Morrisons and OCS stakeholders to deliver operational excellence, drive continuous improvement and ensure contractual KPIs, compliance standards and financial objectives are achieved.
- As part of your role, your key responsibilities will include, but are not limited to:
- Strategic Leadership
- Lead the delivery of security services across a designated retail region.
- Develop and implement regional operational strategies aligned to the Morrisons and OCS business objectives.
- Provide leadership, direction and support to Regional Operations Managers.
- Foster a culture of accountability, collaboration and continuous improvement.
- Promote the OCS TRUE Values across the region.
- Operational Excellence
- Ensure security services are delivered in accordance with contractual requirements and service level agreements.
- Monitor regional performance through KPIs, audits and operational reviews.
- Drive consistency and best practice across all stores.
- Support the mobilisation of new initiatives, technology and operational improvements.
- Ensure operational risks are identified and managed effectively.
- Customer Relationship Management
- Develop and maintain strong relationships with Morrisons Regional and National stakeholders.
- Lead customer review meetings and operational governance forums.
- Respond to escalated operational issues and implement effective service recovery plans.
- Identify opportunities to enhance service delivery and strengthen the customer partnership.
- Commercial & Financial Management
- Deliver regional financial performance in line with budget and contractual objectives.
- Monitor labour deployment, productivity and resource utilisation.
- Identify efficiencies whilst maintaining service quality.
- Support forecasting, budgeting and business planning activities.
- Contribute to contract growth opportunities and continuous improvement initiatives.
- People Leadership
- Lead, coach and develop Regional Operations Managers.
- Ensure robust performance management, succession planning and talent development.
- Promote colleague engagement, wellbeing and retention.
- Support recruitment and onboarding for key operational roles.
- Encourage a culture of learning and professional development.
- Risk, Compliance & Governance
- Ensure compliance with SIA requirements, legislation, Health & Safety and company policies.
- Monitor audit performance and implement improvement plans where required.
- Oversee the management of serious incidents, investigations and escalations.
- Ensure all security operations are delivered safely, ethically and professionally.
- Technology & Innovation
- Support the implementation and optimisation of security technologies including CCTV, access control, body-worn video and digital reporting platforms.
- Promote the use of operational data and business intelligence to improve decision-making.
- Drive innovation and continuous improvement across the region.
The ideal candidate should meet the following criteria
- SIA DS License
- Demonstratable experience leading £3-5 Million security services contracts
- Significant experience managing large multi-site security operations within a retail environment.
- Proven experience leading senior operational management teams.
- Strong commercial and financial management experience.
- Demonstrable experience building and maintaining executive-level customer relationships.
- Strong understanding of contract management, risk management and security operations.
- Experience delivering operational improvements across large geographical areas.
- Excellent communication, influencing and stakeholder management skills.
- Proficient in Microsoft Office and operational reporting systems.
- Full UK Driving Licence.
Desirable
- Membership of the Security Institute, ASIS or equivalent professional body.
- IOSH Managing Safely or NEBOSH qualification.
- Experience delivering technology-enabled security solutions.
- Experience managing national retail contracts.
- Project or change management qualifications.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals.
We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
#J-18808-Ljbffr
Retail Regional Director employer: Manchester Arndale
At Manchester Arndale, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work culture that values every team member. Our part-time Evening Cleaner role offers flexible hours, allowing for a great work-life balance while contributing to a safe and welcoming environment for our customers. We are dedicated to employee growth, providing opportunities for training and development within a vibrant retail setting in the heart of Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Regional Director
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Retail Regional Director. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Manchester Arndale. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Retail Regional Director candidates.
✨Directly Apply to Manchester Arndale
Don’t forget to apply for the Retail Regional Director role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Manchester Arndale.
We think you need these skills to ace Retail Regional Director
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Manchester Arndale. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Manchester Arndale.
How to prepare for a job interview at Manchester Arndale
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Manchester Arndale.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Manchester Arndale.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Manchester Arndale.
