About The Role
We are seeking a highly experienced and driven Account Director to lead and elevate service delivery across a complex, multi-site NHS healthcare contract. This is a critical leadership role requiring deep expertise in soft services within a healthcare setting. You will work closely with the client team, primarily Monday to Friday, to ensure operational excellence, compliance, and continuous improvement across a diverse portfolio of services. Your ability to navigate the unique demands of NHS environments will be essential to your success.
Working Days: Predominantly working alongside Client Team on-site, Monday to Friday.
Healthcare Experience required; portfolio is multi-site and multi-service stream including domestic services, patient catering, waste (clinical, domestic, FHU), linen, windows, helpdesk, portering – 11 inpatient sites and community sites across Lancashire and South Cumbria. Predominantly working alongside Client Team, Monday to Friday with occasional weekends required if operational needs arise.
Key Responsibilities
- Leading the delivery of high-quality soft services across 11 inpatient and multiple community sites, including domestic services, patient catering, clinical and domestic waste, linen, portering, helpdesk, and window cleaning.
- Ensuring full compliance with NHS and company standards, with a relentless focus on hygiene, safety, and service excellence.
- Building and developing high-performing teams through effective recruitment, training, and succession planning. Managing budgets and financial performance, including P&L analysis, debt control, and margin optimisation.
- Driving growth through the retention and expansion of existing contracts and the acquisition of new business via competitive tendering.
Qualifications
- Right to work in the UK.
- Proven track record of at least five years in a senior operational role within NHS healthcare soft services.
- Strong understanding of NHS client expectations, compliance frameworks, and service delivery standards.
- Demonstrated ability to manage complex, multi-site portfolios with diverse service streams.
- Financially astute, with experience in P&L management and data-driven decision-making.
- Degree-qualified (or equivalent), with enhanced DBS clearance and the right to work in the UK.
Benefits
- Career progression within a growing company.
- Immediate access to “Opportunity” our internal Learning and Development platform.
- Training and upskilling available.
- HAPI App discounts and vouchers.
- Refer a friend scheme with up to £500 of rewards.
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events.
- Access to internal Mental Health First Aiders.
- Access to “Stream” giving you the ability to track your wages in real-time and access 30% of your earned pay instantly* (contract specific).
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
