At a Glance
- Tasks: Lead innovative facilities management services and enhance workplace experiences for clients.
- Company: Join OCS, a top facilities management company with a commitment to excellence.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a focus on innovation and collaboration.
- Why this job: Make a real impact on workplace environments and client success.
- Qualifications: 5+ years in operational management with strong leadership and commercial skills.
The predicted salary is between 80000 - 100000 € per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working: Monday to Friday
We are seeking an accomplished and proactive Portfolio Director to lead the delivery of high-quality Total Facilities Management (TFM) services across a portfolio of large national and regional accounts within workplace environments, mainly within the London region. This role goes beyond traditional service provider relationships, championing a workplace experience-led strategy that enhances how spaces support client business outcomes, employee engagement, and organisational performance. You will act as a strategic partner to clients—aligning FM delivery with their workplace, culture, and growth ambitions.
You will oversee the delivery of integrated FM services (hard and soft), drive operational excellence, and ensure strong commercial performance, while creating progressive, experience-led workplaces that differentiate OCS in the market and support sustained account growth.
Your main responsibilities will include:
- Lead a workplace experience strategy across the portfolio, ensuring FM services contribute to client goals such as talent attraction, retention, productivity, and wellbeing.
- Move relationships from service delivery to strategic partnership, embedding innovation, user experience insights, and continuous improvement.
- Oversee a portfolio of large national and regional accounts, ensuring consistency of approach while tailoring solutions to individual client needs.
- Drive initiatives that integrate technology, data, and service design to enhance workplace environments.
- Push the boundaries of service excellence through innovation and continuous improvement.
- Oversee strategic and account development plans across all FM contracts within your portfolio.
- Collaborate with operational teams to ensure seamless, high-quality service delivery and timely resolution of issues.
- Act as a senior escalation point and trusted advisor to clients.
- Build strong, long-term partnerships based on trust, value, and shared objectives.
- Lead regular performance reviews, using insight to identify opportunities to enhance both service delivery and workplace experience.
- Identify and deliver opportunities to expand service scope and enhance value across accounts.
- Develop and present proposals aligned to workplace strategy, innovation, and client outcomes.
- Support retention, renewals, and new business growth across the portfolio.
- Ensure robust succession planning and talent development across the business unit.
- Ensure all services are delivered within budget and contractual requirements.
- Maintain strong P&L oversight across the portfolio, identifying efficiencies and value creation opportunities.
- Provide clear, insightful financial and operational reporting to clients and internal stakeholders.
- Ensure full compliance with all regulatory and industry standards.
- Proactively identify and mitigate operational and commercial risks.
You should meet the following criteria:
- Minimum of five years’ experience at a senior level in operational management, ideally within facilities management.
- Proven experience managing a complex portfolio of multi-service accounts.
- Strong leadership capability across Total Facilities Management (hard and soft services).
- Demonstrable experience in driving transformation, workplace innovation, and contract evolution.
- Strong commercial acumen with full P&L accountability.
- Advanced financial analysis capability.
- Experience within workplace environments, particularly corporate head office settings.
- Ability to operate at both strategic and operational levels with a collaborative, forward-thinking approach.
Equal Opportunity Employment
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Portfolio Director employer: Manchester Arndale
At OCS UK & Ireland, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Portfolio Director, you will have the opportunity to lead transformative projects within a supportive environment that values Trust, Respect, Unity, and Empowerment. With a commitment to employee growth and development, we provide robust training programmes and career advancement opportunities, ensuring that our colleagues thrive while making a meaningful impact in the facilities management sector, particularly in the vibrant London region.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in operational management and workplace innovation. Share specific examples of how you've driven transformation in previous roles to really stand out.
✨Tip Number 3
Prepare for interviews by researching the company’s values and mission. OCS is all about Trust, Respect, Unity, and Empowerment, so think about how your own values align with theirs. Be ready to discuss how you can contribute to their goals and enhance workplace experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at OCS and making a difference in facilities management.
We think you need these skills to ace Portfolio Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Portfolio Director role. Highlight your experience in operational management and how it aligns with OCS's mission and values. We want to see how you can contribute to our workplace experience strategy!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your leadership capabilities and how you've driven transformation in previous roles. This will help us see the impact you can make at OCS.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for facilities management and how you embody our TRUE values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Manchester Arndale
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the portfolio you'll be managing. Familiarise yourself with the specific accounts, their unique needs, and how OCS's services can enhance their workplace experience. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Strategic Thinking
Prepare to discuss how you would transition relationships from service delivery to strategic partnerships. Think of examples where you've successfully implemented innovative solutions or improved client outcomes in previous roles. This will highlight your ability to align FM delivery with client goals.
✨Showcase Your Leadership Skills
As a Portfolio Director, strong leadership is key. Be ready to share specific instances where you've led teams through challenges or driven transformation within facilities management. Emphasising your collaborative approach will resonate well with the company's TRUE values of Trust, Respect, Unity, and Empowerment.
✨Prepare Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's future plans or how they measure success in their workplace experience strategy. This not only shows your interest but also your strategic mindset, which is crucial for the role.
