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- Tasks: Support the Operations team to ensure efficient and safe contract operations.
- Company: Join OCS UK & Ireland, a top facilities management company with over 50,000 colleagues.
- Benefits: Enjoy professional development opportunities and a diverse, inclusive work environment.
- Why this job: Be part of a mission-driven company that values Trust, Respect, Unity, and Empowerment.
- Qualifications: Experience in security management and strong communication skills are essential.
- Other info: Flexible working hours and client engagement are key aspects of this role.
The predicted salary is between 36000 - 60000 £ per year.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values –Trust, Respect, Unity, and Empowerment
About The Role:
Overall Purpose of the Role
Support the Operations team, ensure the profitable, efficient, and safe operations of contracts within the company. To provide quality service delivery to all clients in accordance with company procedures.Tohelpandsupportexistingbusinessalongwithachievingrelevantgrowthtargetsfornew work.
Health&SafetyPurpose:Totakeadirectinterestinthehealthandsafetyofyourself,your colleagues and others who may be affected by your work activities.
MainDuties&ResponsibilitiesoftheRole
- To ensure that a safe working environment is maintained through compliance with all company health and safety policies and procedures measured through auditing as required.
- To ensure compliance with company policies and procedures use of all internal systems.
- To ensure that appropriate staffing levels are maintained with the necessary skills and provide all necessary training and development to ensure their competence in their respective roles
- To ensure any HR issues are dealt with in the correct manner and timescales
- To ensure monthly QA’s with clients are completed and submitted within timescales
- To ensure Monthly KPIs and reporting are adhered too.
- To ensure any site requests are responded to
- To ensure any requests by the Operations team and director of security are responded to and resolved in a timely fashion.
- To help other parts if the business as required
- Flexibility of working hours in required to carry out this role which is subject to weekends.
- Client engagement / relationship attributes are essential for this role
Health&SafetyDuties
- Communicate regularly with staff through formal and informal channels on safety matters to ensure that there is a free flow of ideas and that morale remains high.
- Ensure that the OCS safety image is reflected positively through your actions and those of your subordinates.
- To direct activities of all subordinates, ensuring that they are properly trained to competently carry out their duties and responsibilities as well as ensuring that they acknowledge and accept a personal responsibility for safety.
- Take responsibility for ensuring that a safe system of work is produced and communicated to employees (subordinates) prior to the commencement of the work activity.
- Take responsibility for ensuring that plant and equipment is maintained and fit for purpose.
- Ensure that work activities are properly managed and supervised.
- Manage the Occupational Road Risk of those drivers under your control.
- Manage the safety performance of subordinates and take appropriate disciplinary action for any breaches in accordance with Company Procedure.
Group SafetySupport: You willbe required towork closelywiththe Group Healthand Safetyteam whoareavailabletoprovidesafetyadviceandsupport.Furthermore,youwillberequiredtoensure that safety initiatives are implemented within your areas of control.
Experience
Securitymanagementexperienceoperatingwithinamulti-site/servicesectorenvironment(essential).
SecurityQQILevel6orabove/equivalentisdesirableforthisrole
Proventrackrecordindeliveringeffectivecustomerservicewhilstmaintainingappropriateoperating margins.
Previousexperience(essential).
Proven experienceofmulti-clientsitefunctions.
PersonalCharacteristics/Attributes
Mustbeself-motivatedandresultsorientatedwitheffectiveinter –personalskillsandtheabilityto communicate at all levels. Highly effective communication is essential for this role.
Highlyorganisedwiththeabilitytoprioritiseworkloadanddelegateeffectivelytodirectreports Ability to mentor and develop staff, counselling and coaching as necessary.
Highdegreeofinterestintheirownpersonaldevelopmentandfuturecareerprogression
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Operations Support Manager employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Demonstrating an understanding of these values during your interactions can show that you align with the company's culture.
✨Tip Number 2
Highlight your experience in managing health and safety protocols. Be prepared to discuss specific examples of how you've ensured compliance and maintained a safe working environment in previous roles.
✨Tip Number 3
Prepare to showcase your client engagement skills. Think of instances where you've successfully built relationships with clients and how that contributed to service delivery and satisfaction.
✨Tip Number 4
Demonstrate your ability to mentor and develop staff. Be ready to share examples of how you've supported team members in their professional growth, as this is crucial for the Operations Support Manager role.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Operations Support Manager position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: Emphasise your experience in security management and multi-site operations. Provide specific examples of how you've successfully delivered customer service while maintaining operational margins in previous roles.
Showcase Your Skills: Demonstrate your interpersonal and communication skills in your application. Mention instances where you've effectively communicated with teams or clients, as this is crucial for the role.
Express Your Commitment to Safety: Given the importance of health and safety in this role, include any relevant certifications or training you have. Discuss your approach to ensuring a safe working environment and how you've implemented safety initiatives in past positions.
How to prepare for a job interview at Manchester Arndale
✨Understand the Company Values
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Be prepared to discuss how these values resonate with your own work ethic and experiences.
✨Demonstrate Health & Safety Knowledge
Since health and safety is a key aspect of the role, be ready to share examples of how you've ensured compliance with safety policies in previous positions. Highlight any relevant training or certifications you possess.
✨Showcase Your Communication Skills
Effective communication is crucial for this role. Prepare to discuss how you've successfully engaged with clients and team members in the past, and provide examples of how you've resolved conflicts or improved team morale.
✨Highlight Your Leadership Experience
As an Operations Support Manager, you'll need to mentor and develop staff. Share specific instances where you've led a team, delegated tasks effectively, or contributed to staff training and development.