Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer queries and manage engineering work requests.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong team spirit.
- Benefits: Enjoy career growth, professional development, and a supportive work environment.
- Why this job: Make a real difference in facilities management while working with inspiring colleagues.
- Qualifications: Strong customer service skills and experience with CAFM systems preferred.
- Other info: Diverse and inclusive workplace that values your unique background and skills.
The predicted salary is between 30000 - 42000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Working Days: Monday to Friday 8am-5pm
Key Responsibilities
- To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
- Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
- Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
- Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.
What are we looking for?
- Applicants must have the right to work in the UK.
- Strong Customer service skills.
- Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
- Strong knowledge of Microsoft Office packages.
- Excellent organisation and planning skills.
- Knowledge and understanding of property-related issues.
- Exceptional telephone etiquettes.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Helpdesk Coordinator in Norwich employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Helpdesk Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and helpdesk scenarios. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you have experience with CAFM systems like Concept, make sure to highlight that during interviews. Bring examples of how you've used these systems to improve efficiency or customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, signing up for job alerts means you'll be the first to know about new opportunities that fit your skills.
We think you need these skills to ace Helpdesk Coordinator in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Coordinator role. Highlight your customer service skills and any experience with CAFM systems, especially Concept. We want to see how your background fits with our TRUE values!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about facilities management and how you can contribute to our mission. Keep it friendly and professional – we love a personal touch!
Showcase Your Skills: Don’t forget to showcase your organisational and planning skills in your application. Mention specific examples of how you've managed tasks or projects in the past. We’re looking for someone who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to track your application status. Plus, you can sign up for job alerts to stay updated on future opportunities with us!
How to prepare for a job interview at Manchester Arndale
✨Know Your CAFM System
Make sure you brush up on your knowledge of the CAFM Concept System. Familiarise yourself with its features and functionalities, as you'll likely be asked how you would use it to manage work requests and updates. Being able to speak confidently about your experience with similar systems will definitely impress.
✨Showcase Your Customer Service Skills
Since this role is all about being the first point of contact for customer enquiries, prepare examples that highlight your strong customer service skills. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle calls and inquiries effectively.
✨Demonstrate Organisation and Planning
The job requires excellent organisation and planning skills, so come prepared with examples of how you've successfully managed multiple tasks or projects in the past. You could even create a simple plan or timeline for a hypothetical project to showcase your thought process during the interview.
✨Practice Your Telephone Etiquette
Since exceptional telephone etiquette is crucial for this role, practice speaking clearly and professionally over the phone. You might want to do mock calls with a friend or family member to get comfortable. Remember, first impressions count, especially when you're the voice of the company!
