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For Companies At a Glance
- Tasks: Support customer inquiries and manage engineering workflows in a dynamic helpdesk role.
- Company: Leading facilities management company with a focus on collaboration and inclusivity.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Be the go-to person for customer support and make a difference in facilities management.
- Qualifications: Excellent customer service skills and experience in helpdesk operations.
- Other info: Join a vibrant team and enjoy a collaborative work culture.
The predicted salary is between 30000 - 42000 £ per year.
A leading facilities management company in the UK is seeking a dedicated Helpdesk Coordinator to support customer inquiries and manage engineering workflows. This role involves acting as the primary contact for requests, ensuring timely updates in the CAFM Concept System, and supporting project management tasks.
Candidates should possess excellent customer service abilities and experience with helpdesk operations in facilities management. A collaborative and inclusive work environment awaits successful applicants.
Facilities Helpdesk Coordinator — CAFM Specialist in Norwich employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Coordinator — CAFM Specialist in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Helpdesk Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for helpdesk roles and practice your responses. We recommend highlighting your customer service skills and any experience with CAFM systems to show you're the perfect fit for the job.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Facilities Helpdesk Coordinator — CAFM Specialist in Norwich
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you shine in customer service! Make sure to highlight any relevant experience you've got, especially in helpdesk operations. Share specific examples of how you've handled inquiries or resolved issues to show us you're the right fit for our team.
Get Familiar with CAFM Systems: Since this role involves using the CAFM Concept System, it’s a good idea to mention any experience you have with similar systems. If you’ve worked with CAFM before, let us know how you used it to manage workflows and support projects!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. This will help us see how you can contribute to our collaborative environment.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Manchester Arndale
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of the CAFM Concept System. Familiarise yourself with its features and functionalities, as well as any common issues that might arise. Being able to discuss how you've used similar systems in the past will show your expertise and readiness for the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer inquiries or resolved issues in previous roles. Think about specific situations where you went above and beyond to ensure customer satisfaction. This will demonstrate your commitment to excellent service, which is crucial for a Helpdesk Coordinator.
✨Collaborate and Communicate
Since this role involves supporting project management tasks, be ready to discuss how you work within a team. Share experiences where you collaborated with others to achieve a common goal. Highlighting your ability to communicate effectively will resonate well with the inclusive work environment they’re promoting.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation.
