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- Tasks: Supervise a cleaning team, ensuring high standards and efficient operations.
- Company: Join OCS UK & Ireland, a top facilities management company with over 50,000 colleagues.
- Benefits: Enjoy career progression, professional development, and a diverse, inclusive workplace.
- Why this job: Make a real impact by creating safe, clean environments for clients and communities.
- Qualifications: Previous supervisory experience in cleaning, good IT skills, and excellent customer service required.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role:
Shift Pattern:5 in 7 nights
At OCS, our cleaners play an important part in providing safe, clean environments in which our customers can thrive in their workspaces.
As Supervisor, you will ensure that cleaning staff perform their duties efficiently, maintain high cleanliness standards, and contribute to a safe and hygienic environment.
Key responsibilities:
- Overseeing and assisting with the cleaning of all areas within the cleaning specification (plus other ad hoc areas/duties, as required).
- Managing a small team, looking after rotas, holidays, absence management within budget and performance management to achieve a consistently high standard of cleaning.
- Responsible for delivering coaching/training, including health & safety, to all cleaning operatives and ensuring all records are updated correctly.
- Responsible for conducting cleaning audits on a weekly basis and escalating any areas of concern for support.
- Hold weekly team meetings and briefing sessions with your team to ensure clear and consistent communication.
- Manage the ordering of stock and consumables, updating the stock management system and also the distribution to cleaning stores.
- You will come into regular contact with customers/clients so it is important that you can assist them if needed and that you can communicate at all levels.
- Planning high level and deep cleaning works as required
- Responsible for adherence to company policies and procedures.
The ideal candidate should meet the following criteria:
- You must have Right to Work in the UK.
- Previous supervisor experience preferably in a cleaning environment
- Good IT skills in use of systems and MS Office
- Desire to lead a team and oversee tasks
- Excellent customer service skills.
- Able to work to deadlines and prioritise as well as being flexible with working hours and days.
- Good attention to detail is required.
How to Apply:
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Night Cleaning Supervisor employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Cleaning Supervisor
✨Tip Number 1
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your supervisory experience in cleaning environments by preparing specific examples of how you've managed teams, handled rotas, and maintained high cleanliness standards. This will show that you understand the role's responsibilities.
✨Tip Number 3
Brush up on your IT skills, especially with MS Office and any relevant cleaning management systems. Being able to discuss your proficiency in these tools can set you apart as a candidate who is ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your approach to customer service, as you'll be interacting with clients regularly. Think of examples where you've successfully resolved issues or improved client satisfaction in past roles.
We think you need these skills to ace Night Cleaning Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Night Cleaning Supervisor position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Highlight Supervisory Experience: Emphasise any previous supervisory roles you have held, particularly in a cleaning or facilities management environment. Provide specific examples of how you managed teams, handled rotas, and ensured high standards of cleanliness.
Showcase Customer Service Skills: Since the role involves regular contact with customers, make sure to illustrate your excellent customer service skills. Include examples of how you've effectively communicated with clients and resolved any issues in past positions.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Manchester Arndale
✨Showcase Your Leadership Skills
As a Night Cleaning Supervisor, you'll be managing a team. Be prepared to discuss your previous supervisory experience and how you've successfully led teams in the past. Highlight specific examples where you motivated your team or resolved conflicts.
✨Emphasise Attention to Detail
The role requires a keen eye for cleanliness and standards. During the interview, mention instances where your attention to detail made a significant difference in your previous roles. This will demonstrate your commitment to maintaining high cleanliness standards.
✨Prepare for Customer Interaction Scenarios
Since you'll be in regular contact with clients, think of examples where you've provided excellent customer service. Be ready to discuss how you handle difficult situations or complaints, showcasing your communication skills and ability to maintain professionalism.
✨Familiarise Yourself with Health & Safety Protocols
Health and safety training is a key responsibility in this role. Brush up on relevant health and safety regulations and be prepared to discuss how you've implemented these in your previous positions. This shows that you take safety seriously and are proactive in ensuring a safe working environment.
