At a Glance
- Tasks: Protect customers and staff while ensuring a safe shopping environment.
- Company: Join OCS UK & Ireland, a leading facilities management company with a diverse workforce.
- Benefits: Flexible shifts, professional development, and a supportive team culture.
- Other info: Inclusive workplace that values diversity and encourages career progression.
- Why this job: Make a real difference in retail security while gaining valuable experience.
- Qualifications: Valid SIA License and strong observational skills required.
The predicted salary is between 24000 - 28000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our TRUE values are Trust, Respect, Unity, and Empowerment.
Role
Days of Working: Various Shifts Across Days and Weekends Including Bank Holidays
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Key Responsibilities
- Act as a visible security presence within the store, deterring theft and anti-social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
- Provide a professional and welcoming approach to customers, staff, and visitors.
- Assist customers with directions or queries where needed.
- De-escalate confrontational situations calmly and professionally.
- Ensure compliance with all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
- Valid SIA License – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
EEO Statement
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, please click apply and register your interest. You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
Retail Security Officer in Newtown employer: Manchester Arndale
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where Retail Security Officers can thrive. With a strong commitment to employee growth and development, we provide comprehensive training and career progression opportunities, all while fostering a culture rooted in our TRUE values of Trust, Respect, Unity, and Empowerment. Join us in making a positive impact within the retail sector, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer in Newtown
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching OCS UK & Ireland. Understand their TRUE values and think about how your skills align with their mission. This will show them you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling difficult situations. Use examples from your past experiences to demonstrate your calm and professional approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that fit your skills.
We think you need these skills to ace Retail Security Officer in Newtown
Some tips for your application 🫡
Show Your True Values:Make sure to highlight how your personal values align with our TRUE values: Trust, Respect, Unity, and Empowerment. This will show us that you’re not just a fit for the role, but also for our culture.
Be Specific About Your Experience:When detailing your previous roles, focus on specific experiences that relate to the responsibilities of a Retail Security Officer. Use examples that showcase your observational skills and ability to handle difficult situations.
Keep It Professional Yet Friendly:Your written application should reflect the professional yet welcoming approach we value. Use clear language and maintain a friendly tone to demonstrate your customer service skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates or job alerts!
How to prepare for a job interview at Manchester Arndale
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key tasks like monitoring CCTV, conducting patrols, and responding to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about situations where you had to de-escalate conflicts or provide clear instructions, as these will highlight your ability to handle difficult situations professionally.
✨Demonstrate Your Observational Skills
During the interview, be ready to discuss how you identify suspicious behaviour and respond to it. You might even want to share a specific example from your experience where your keen observation made a difference. This will show that you possess the strong observational skills they’re looking for.
✨Emphasise Your Flexibility
The job requires working various shifts, including weekends and bank holidays. Be upfront about your availability and willingness to work flexible hours. This not only shows your commitment but also aligns with their need for someone who can adapt to different schedules.
