At a Glance
- Tasks: Ensure safety and security in courts while providing exceptional customer service.
- Company: Join OCS, a leading facilities management company with a commitment to excellence.
- Benefits: Earn competitive pay, attendance bonuses, and reimbursement for travel expenses.
- Why this job: Make a real difference in the community while growing your career in security.
- Qualifications: SIA Licence, strong customer service skills, and the right to work in the UK.
- Other info: Flexible hours, no weekends or nights, and opportunities for professional development.
The predicted salary is between 28800 - 43200 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
You will be working a minimum of 40 hours per week, typically Monday – Friday, covering different shifts across a number of courts within a dedicated area around the home‑base of this advertised location.
You will be working Monday to Friday, minimum of 40 hours per week, with flexible and part‑time hours if required. There is no weekend or night work, but we can often offer overtime on a Saturday, Sunday, and Bank holidays. The weekends will be paid at a generous rate of 1.5x for Saturdays and 2x for Sundays, alongside a rate of 1.5x for weekday overtime outside of normal court operating times.
Benefits
- Minimum 40 hours contracted per week
- Attendance Allowance of £1 per hour can be earned on contracted hours, subject to meeting certain attendance‑related criteria.
- Help towards fuel expenses
Are you passionate about providing exceptional customer service while ensuring safety and security? Join OCS as a Security Officer in the Courts and Tribunal System and be part of a team that values your dedication and professional growth. At OCS, we are committed to being an ‘Employer of Choice’ by investing in our colleagues’ development through funded programmes and opportunities to gain qualifications.
This role is mobile, covering a geographic area defined by a radius of your base location. You will need to be able to get to all the different locations in your patch as you will be covering varying sites depending on demand, sickness and holiday cover. Travel expenses and parking will be paid back to you and are processed three times per month.
Ready to take on this important role and ensure the safety and security of the courts and tribunal system? Apply now and join OCS, where your growth and success are valued!
Responsibilities
- Provide exceptional customer service, welcoming and guiding court users.
- Monitoring premises and visitors via CCTV and x‑ray machines, together with other security checks such as using hand‑held metal detectors on court users and bag searches on arrival.
- Patrolling and securing access to buildings and satellite buildings, keeping in contact with the control room with the use of hand‑held radios.
- Responding to panic alarm buttons in Judges\’ rooms, courts and offices.
- Responding to any security issues within the complex and recording and reporting details of those incidents.
Qualifications
- Must have Right to Work in the UK.
- An enhanced DBS and BS7858 security clearance will be completed for the successful candidate.
- SIA Licence and relevant security related experience.
- You may require a UK driving licence (location dependent).
- Strong people and customer service skills.
- Good diligence and high standard of work.
- Effective communication skills.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Mobile Court & Tribunal Security Officer employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Court & Tribunal Security Officer
✨Tip Number 1
Get to know the company culture! Before your interview, check out OCS's values like Trust, Respect, Unity, and Empowerment. This will help you align your answers with what they care about, showing you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for someone. We want you to shine in your interview!
✨Tip Number 3
Be ready to talk about security scenarios! Brush up on your knowledge of security protocols and be prepared to discuss how you'd handle various situations. This shows you're proactive and ready for the challenges of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that match your skills and interests.
We think you need these skills to ace Mobile Court & Tribunal Security Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Mobile Court & Tribunal Security Officer. We want to see how you can bring our TRUE values to life!
Showcase Your Customer Service Skills: Since this role involves providing exceptional customer service, don’t forget to include examples of how you've successfully interacted with customers in the past. We love seeing your people skills shine through!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can easily keep track of your application status!
How to prepare for a job interview at Manchester Arndale
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Mobile Court & Tribunal Security Officer. Familiarise yourself with the key tasks like monitoring premises, using CCTV, and providing exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves interacting with court users, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to ensure safety and satisfaction. This will demonstrate your commitment to the values of Trust, Respect, Unity, and Empowerment that OCS holds dear.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle security issues. Practice responses to situations like dealing with a disruptive individual or responding to a panic alarm. This will help you articulate your thought process and decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programs available for professional development or how OCS supports its employees in their career progression. This shows your enthusiasm for growth and aligns with the company’s mission to invest in its colleagues.