At a Glance
- Tasks: Provide excellent customer service and maintain a clean, safe shopping environment.
- Company: Join OCS, a leading facilities management company with a strong commitment to values.
- Benefits: Enjoy flexible pay, digital learning, and exclusive retail perks through our Hapi app.
- Other info: Be part of an award-winning team that values diversity and growth.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: Experience in retail and a passion for customer service are essential.
The predicted salary is between 18900 - 23100 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
- Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 - we value and motivate our people.
- Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
- Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
About The Role
Working Pattern
- Shifts 3 days between Monday-Sunday
- Monday to Saturday shifts hours between 07:00-22:00
- Sundays 10:00-19:00
Overall Purpose of the role
Interacting with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Providing a safe and welcoming environment for all visitors, ensuring all areas of the malls are clean, free from hazards.
Health & Safety Purpose
To take a direct interest in the health and safety of yourself and others who may be affected by your work activities.
Main Duties & Responsibilities of the Role
- To foremost provide excellent customer service including meet and greet whilst assisting shoppers within the Shopping centre.
- To keep clean all areas of the Shopping Centre/Arndale Tower free from hazards; along with completing any detail clean that may be required.
- Ensuring all hazards are removed from the back of house areas following the correct procedures and disposal of waste in the correct waste stream
- Ensure the safety of yourself. colleagues and shoppers at all times following the training provided and ensuring that any further training requirements are
- Completing all tasks following the IMPACT cleaning training provided ensuring the safe method of working practice is adopted at all times.
- Ensure the correct Personal Protective Equipment is correctly worn at all times. In addition all company uniform is worn at all times to portray the correct company image
- Responsible for maintaining all working environments in a safe and effective manner. Removing any hazards as applicable with reporting any defects to the helpdesk
- Ensure work is carried out to the highest standards of health and safety with regards to themselves and that of others by following the company procedures at all times
- Ensure compliance with the waste streams on site; using the correct compactor/baler to dispose of the waste
- Ensure compliance with the service road 5mph speed limit when driving the FLT or P250. Must be willing to attend training course to drive the P250 Tow tractor with Trailer and FLT
- To complete any other reasonable request by your supervisor or line manager as requested.
- All pre-use inspections of equipment to be completed ensuring the inspection is recorded on the inspection log sheets; baler/compactor/P250/FLT this list is not exhaustive.
- To complete cleaning duties in the back of house department ensuring all corridors are clean and clear. All bin rooms to be cleaned as required upon each inspection of a bin room any hazards to be cleaned efficiently and effectively.
- Undertake any necessary training as required or instructed by line manager.
Details of role and Person
- To be a service stream specialist, familiar with best practice and how this translates to operational ways of working
- To be a robust people supervisor, to inspire teams to perform and have a consistent approach to all
- To be passionate about good customer service and translate this to the service stream specific tasks
- To support the Team Leader/Manager with specialist guidance as required
Experience
- Demonstrable experience within the retail industry, with a track record for innovation and success
- Significant experience within your chosen service stream
- Proven experience with supervision of operational teams and developing
- Experienced in a fast paced work environment
- Experienced in customer focussed environment
Equal Opportunities Statement
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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