At a Glance
- Tasks: Lead daily operations and enhance team performance at a Bagel Factory shop.
- Company: Join a vibrant Bagel Factory team with a focus on collaboration and excellence.
- Benefits: Enjoy 25% off products, free meals during shifts, and career development opportunities.
- Other info: Great progression opportunities to Unit Manager or Multi-site Manager roles.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Proven leadership skills and a customer-focused mindset are essential.
The predicted salary is between 20790 - 25410 £ per year.
The BF Assistant Manager is responsible for supporting the efficient day-to-day operation of a Bagel Factory shop, ensuring excellence across front-of-house and back-of-house functions. This role is key in driving operational standards, enhancing team performance, and contributing to revenue growth and overall profitability. In the absence of the Unit Manager, the Assistant Manager assumes full responsibility for store operations, ensuring that all procedures, company standards, and customer expectations are consistently met.
Reports to: BF Unit Manager
Direct Reports: BF Team Leaders and BF Team members.
Key Responsibilities:
- To assist the BF Unit Manager by leading and overseeing all daily operations.
- To promote a positive team culture, fostering collaboration and effective communication.
- To drive sales performance by ensuring the store is always properly stocked and that all team actively promote upselling.
- To act as the foremost expert on Bagel Factory’s W.O.W.S. customer experience pillars: Welcome, Order, Work, Say Goodbye.
- To ensure that the store setup always meets company standards.
- To ensure the highest standards of food safety and health & safety are consistently maintained, and that all team members are properly trained and kept up to date.
- To assist in managing labour cost through efficient scheduling and workforce planning.
- To assist with recruitment, training, and development of team members.
- To contribute to cost-of-sales control through accurate stock management and processes.
- To place orders timely and according to the shop’s needs.
- To manage the store production plans in line with prep sheets to maintain high operational efficiency.
- To ensure full compliance with cash handling and financial control procedures.
- To complete internal reporting and respond to emails promptly and accurately.
- To oversee team performance and provide clear reporting to the BF Unit Manager.
Performance measures:
- Sales performance and hourly productivity.
- Waste management and cost control.
- Health & Safety audit outcomes.
- Environmental Health Officer (EHO) ratings.
- Mystery Shopper scores.
- Customer service quality and feedback.
Key skills:
- Proven leadership and team management capabilities.
- Good communication and interpersonal skills.
- Positive, proactive, and solution-oriented mind set.
- Customer-focused with a friendly and approachable manner.
- Ability to adapt to business needs in a dynamic environment.
- Strong problem-solving and decision-making abilities.
Progression opportunities: Unit Manager / Multi site manager - full management of a single store or multiple stores within the same area.
Benefits: 25% discount on Bagel Factory products; free meals while on shift; company provided uniform; career development.
Assistant Manager in Manchester employer: Manchester Arndale
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StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Manchester Arndale. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Manchester Arndale
Don't be shy about reaching out to Manchester Arndale directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Manchester Arndale and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Manchester Arndale
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
