Account Director in Luton

About The Role:

Days of Working: This is a Monday to Friday role but may require on rare occasions weekend working. This is a senior management role and the face of OCS, as such requirement to travel across the contract portfolio and to be seen on site minimum 3 days per week is essential.

The Healthcare & Education Division has enjoyed significant growth in recent years. OCS is recognisedthroughout theworldasamarketleader withintheHealthcare andEducationsector.

TheroleisresponsibleforStrategicleadership and senior client engagement multi-sitecontract, locatedintheBeford, Luton & NortheastLondonRegion. Overseeing the managementand contract deliveryto ensure operational excellence is delivered in line with agreed budgets and service specifications;monitoring and reporting onthequalityof serviceandfinancial performanceof the contract. An ability to review data and an analytical approachof multiple data streams is amust.

As part of your role, your key responsibilities will include, but are not limited to:

• Demonstrateexceptional drive,leadership, with a proactive service developmentapproach with an ability to translatestrategy, values, andvisionfrom aspirations into a lived reality.
• The role requires an ability towrite proficient board level papersto include service reporting, Social Value delivery, KPI management is a must.
• This role is a strategically important role and to act as theconduitbetween OCS contract operations team and ELFT clinical and senior management. To be a businessambassadorthat show casesservice excellence.
• As a sub-contractor OCS is responsible for delivering the following Soft Services, Cleaning, Catering, WindowCleaningandGrounds& GardensManagement,MaterialManagementand Pest control.
• This high-profile contract has a revenue of circa £11m across63 sites. OCSisnowlooking for an experiencedAccountDirector, preferablywithabackgroundin the Healthcare(Mental Health)environmentbut not essential.
• To see this contract into a new and exciting phase following a further 5-year contract extension.Driving forward financialperformancewhilst delivering OCS values to the forefront.

The ideal candidate should meet the following criteria:

• Demonstrated leadership skills with a proven track record of developing and coaching high-performance teams
• Proven experience with at least 3 years of senior management in the FM sector, overseeing FM services or project works, including managing operational site-based or mobile teams
• Demonstrable evidence of establishing stakeholder relationships and achieving sustained operational success (ideally within a clinical environment)
• Strong numeracy skills with an analytical mindset to translate data into business cases and operational reports
• Experience of writing complex strategic or board-level papers and business cases to enhance service delivery
• Operational knowledge of budgeting and P&L accounts
• Proven experience managing outsourced commercial contractors
• Excellent interpersonal skills (communication, presentation, persuasion, and motivation)
• Strong organisational and time management skills, with the ability to prioritise workload and delegate effectively
• Computer literate, including Microsoft packages (Excel), Power BI, AI tools, and FM systems software
• IOSH qualification

Desirable:

• Delivery of Soft FM within an NHS background
• Knowledge of soft services, BICS, or NSoHC25 cleaning standards
• NEBOSH qualification
• Social value knowledge with evidence of practical application (TOMS software ideal)
• IWFM membership
• Educated to degree level
• Lateral thinker with an innovative approach

Benefits

• Career progression within a growing company.
• Immediate access to “Opportunity” our internal Learning and Development platform.
• Training and upskilling available.
• HAPI App discounts and vouchers.
• Refer a friend scheme with up to £500 of rewards!
• Access to “CHROMA”,our internal colleague-led diversity and inclusion community – join a committee or take part in our events.
• Access to internal Mental Health First Aiders.
• Access to “Stream” giving you the ability to track your wages in real time and access 30% of your earned pay instantly*

*contract specific.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer

Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning

The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks

With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth

600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay

Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.