At a Glance
- Tasks: Lead cleaning operations and ensure top-notch service delivery for clients.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong team culture.
- Benefits: Enjoy career progression, professional development, and a diverse, inclusive workplace.
- Other info: Flexible working hours and a supportive environment for personal growth.
- Why this job: Make a real impact in a role that champions service excellence and teamwork.
- Qualifications: Experience in cleaning management, strong leadership, and customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role: The shift pattern for this role is 5 on 2 off, covering early mornings but the start and finish time will vary on a roster basis and this can be discussed at interview. You will be a champion for OCS & the client, living and breathing the behaviours and being passionate about service expectations. Making critical decisions and delegating on your own will be a large part of being successful in this role, as well as forming strong working relationships with key stakeholders and meeting expectations for your region.
Key responsibilities:
- The implementation and delivery of the client’s cleaning specifications and its services in your location.
- Take ownership for financial overtime and stock control ensuring robust practices are in place for the management and reporting of these processes.
- Ensure all training requirements are in place and that staff are suitably trained to undertake their role and fulfil their responsibilities whilst being a mentor for development.
- You will lead in the Supervision of the client’s contract, ensuring services meet the requirements of interface with the clients, service providers and stakeholders, to ensure the expectations are being met and any additional services can be supported.
- Be proactive in your management approach and have your finger on the pulse of all aspects of the business within your region.
You will need:
- Right to work in the UK
- Experience within a Cleaning Supervisor or Management role is essential
- Knowledge and experience working with health and safety regulations
- Great customer service
- Strong leader and staff manager
- Confident, resilient and hard working
- Ability to be flexible to meet the business requirements
How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Senior Cleaning Operations Manager in London employer: Manchester Arndale
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where innovation and teamwork thrive. With a strong commitment to professional development and a culture rooted in Trust, Respect, Unity, and Empowerment, employees are encouraged to grow their careers while making a meaningful impact in the communities they serve. The company values diversity and inclusivity, ensuring that all colleagues feel welcomed and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Cleaning Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and facilities management industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching OCS and their TRUE values. Show them you’re not just a fit for the role, but also for their culture. Bring examples of how you've embodied Trust, Respect, Unity, and Empowerment in your previous roles.
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and customer service. We want you to feel confident and ready to showcase your skills and experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can sign up for job alerts to stay updated on new opportunities that match your skills.
We think you need these skills to ace Senior Cleaning Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Senior Cleaning Operations Manager role. Highlight your leadership experience and any relevant cleaning management roles you've held. We want to see how you embody our TRUE values!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service expectations and how you can contribute to OCS. Be sure to mention your experience with health and safety regulations, as it's key for this role.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage teams and meet client expectations. Numbers speak volumes, so if you improved efficiency or reduced costs, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you can sign up for job alerts to stay updated on future opportunities with us!
How to prepare for a job interview at Manchester Arndale
✨Know Your Stuff
Make sure you understand OCS's mission and TRUE values. Familiarise yourself with their cleaning specifications and how they align with the company's goals. This will show that you're not just interested in the role, but also in contributing to the company's success.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in training staff and ensuring compliance with health and safety regulations. Be ready to discuss how you can lead and motivate a team to meet service expectations.
✨Be Proactive and Flexible
Demonstrate your proactive management style by discussing how you've tackled challenges in previous roles. Emphasise your ability to adapt to changing circumstances and how you can ensure that services are delivered effectively, even under pressure.
✨Build Relationships
Talk about your experience in forming strong working relationships with clients and stakeholders. Share specific examples of how you've successfully collaborated with others to meet expectations and deliver additional services. This will show that you understand the importance of teamwork in this role.
