At a Glance
- Tasks: Monitor incidents and support emergency response to ensure safety at the Resort.
- Company: Join OCS UK & Ireland, a leading facilities management company with a diverse workforce.
- Benefits: Seasonal contract with opportunities for growth and a supportive team environment.
- Other info: Flexible hours and a chance to work in a dynamic, inclusive setting.
- Why this job: Make a real difference in keeping people safe while developing your skills.
- Qualifications: CCTV Licence required; excellent customer service and teamwork skills essential.
The predicted salary is between 25000 - 30000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Shift Pattern: Varied
Please note: This is a seasonal fixed term contract position.
The Security Controller plays a vital supporting role in maintaining a safe and secure environment at the Resort by assisting the Security and Incident Manager in overseeing daily safety operations and emergency response strategies. This position is responsible for ensuring that safety systems and protocols are operational, incidents are documented and managed effectively, and communication during emergencies is coordinated seamlessly. The controller will work closely with the emergency response teams, monitoring safety systems, supporting incident management, and ensuring the readiness of safety resources.
Main Responsibilities
- Oversee the real-time monitoring of incidents, ensuring accurate and timely documentation within incident management systems.
- Assist the Security and Incident Manager in implementing and monitoring emergency protocols, particularly during evacuations, guest incidents, and crisis management.
- Support the coordination and deployment of resources during emergencies, ensuring rapid response and efficient use of personnel and equipment.
- Monitor the operational readiness of safety systems, including CCTV and public address systems, ensuring they are fully functional during critical situations.
- Ensure that communication between teams during emergencies is clear and effective, including liaising between departments like Park Operations, Accommodation, and Facilities.
- Support the continuous improvement of emergency protocols, suggesting new approaches to enhance response time and effectiveness.
We are looking for
- CCTV Licence essential
- Excellent customer service skills to communicate in an effective and positive manner with all customers and colleagues.
- Be flexible in your approach and willing to adapt positively in any situation.
- Establish good network amongst other team members.
- Contribute to a can-do motivational team environment.
- Constantly strive to ensure standards are exceeded and work with managers to achieve these standards.
- Assist other Departments when necessary.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Security & Incident Controller in London employer: Manchester Arndale
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where safety and security are paramount. With a strong commitment to employee growth and development, we foster a culture of Trust, Respect, Unity, and Empowerment, ensuring that our colleagues feel valued and supported. Located in a vibrant resort setting, this role provides unique opportunities to engage with diverse teams and contribute to the well-being of our guests and community.
StudySmarter Expert Advice🤫
We think this is how you could land Security & Incident Controller in London
✨Get Ahead of the Seasonal Rush
Seasonal roles in security services often kick off during busy periods like festivals or holidays, so make sure to start your search early. Watch out for job postings on local community boards and websites that cater specifically to security companies—these are gold mines for finding positions before they're filled!
✨Join Local Security Forums and Groups
Dive into local security forums or social media groups to connect with other professionals in the industry. Not only can you gain insights about seasonal job openings, but you might also find insider info on upcoming events that need extra security staffing—making it a win-win for networking and job hunting!
✨Show Off Your Skills at Local Events
If you're looking for seasonal gigs, attending local events where security services are needed can really help. Get involved in managing security at community festivals or events to showcase your skills. This doesn't just give you hands-on experience but also makes you visible to potential employers at companies like Manchester Arndale.
✨Apply Directly through Our Site
Don't forget to check out job openings at Manchester Arndale directly on our website. Seasonal roles can come and go quickly, so keeping an eye on our listings and getting your application in can give you an edge over the competition.
We think you need these skills to ace Security & Incident Controller in London
Some tips for your application 🫡
Highlight Your Security Skills:When applying for a seasonal role in security services, it's key to showcase your relevant skills. Whether it’s experience in surveillance, conflict resolution, or crowd management, make sure to pull these to the forefront of your CV. Don't forget to mention any relevant certifications like SIA licences or first aid training!
Emphasise Your Availability:Seasonal jobs often require flexibility, so it's super important to be upfront about your availability. In your cover letter, let us know when you're free to work and if you can commit to the full season. This will make it easier for us at Manchester Arndale to consider how you fit into our schedule.
Show Us Your Previous Experience:If you’ve worked in security or hospitality before, mention specific accomplishments or responsibilities in your CV. Even if it’s not strictly security-related, any job where you had to keep people safe or manage situations will be relevant. Let us hear about those experiences!
Tailor Your Cover Letter:Don't underestimate the power of a well-tailored cover letter! Reflect on why you want to work in security services, especially for the seasonal aspect. Share what you hope to gain from this experience at Manchester Arndale and how it aligns with your future goals. It’s your chance to let your personality shine through!
How to prepare for a job interview at Manchester Arndale
✨Brush Up on Your Security Protocols
For a seasonal role in security services, make sure you've got your knowledge of security protocols fresh in your mind. Expect questions about emergency procedures, conflict resolution, and the technology used in the field. Familiarise yourself with any specific tools or systems that Manchester Arndale might use, as practical experience can really set you apart.
✨Show Your People Skills
Security isn’t just about monitoring; it's also about ensuring safety and good communication. Be ready to showcase your interpersonal skills during the interview. Think of examples where you've effectively handled difficult situations or diffused tensions, as these examples will highlight your capability to maintain a safe and calm environment.
✨Prepare for Scenario-Based Questions
Since this is a seasonal role, you might face scenario-based questions where you will need to demonstrate your quick thinking and response in unexpected situations. Practice answering questions like how you would handle an aggressive customer or a fire alarm scenario. This practical approach can help us showcase our problem-solving skills in a pressure-driven environment.
✨Flexibility in Availability Matters
Given that it's a seasonal job, be prepared to discuss your availability honestly. Highlight your willingness to adapt to varying schedules, including nights and weekends. This flexibility can often be a deciding factor for employers, especially during busy seasons when they need extra hands on deck.
