At a Glance
- Tasks: Lead innovative facilities management services and enhance workplace experiences for clients.
- Company: OCS UK & Ireland, a top facilities management company with a diverse workforce.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a dynamic team committed to innovation and excellence in facilities management.
- Why this job: Make a real impact on workplace environments and client success through strategic partnerships.
- Qualifications: Five years in operational management with strong leadership and commercial skills.
The predicted salary is between 80000 - 100000 € per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Days of Working: Monday to Friday
We are seeking an accomplished and proactive Portfolio Director to lead the delivery of high-quality Total Facilities Management (TFM) services across a portfolio of large national and regional accounts within workplace environments, mainly within the London region. This role goes beyond traditional service provider relationships, championing a workplace experience-led strategy that enhances how spaces support client business outcomes, employee engagement, and organisational performance. You will act as a strategic partner to clients—aligning FM delivery with their workplace, culture, and growth ambitions.
You will oversee the delivery of integrated FM services (hard and soft), drive operational excellence, and ensure strong commercial performance, while creating progressive, experience-led workplaces that differentiate OCS in the market and support sustained account growth.
Your main responsibilities will include:
- Lead a workplace experience strategy across the portfolio, ensuring FM services contribute to client goals such as talent attraction, retention, productivity, and wellbeing.
- Move relationships from service delivery to strategic partnership, embedding innovation, user experience insights, and continuous improvement.
- Oversee a portfolio of large national and regional accounts, ensuring consistency of approach while tailoring solutions to individual client needs.
- Drive initiatives that integrate technology, data, and service design to enhance workplace environments.
- Push the boundaries of service excellence through innovation and continuous improvement.
- Oversee strategic and account development plans across all FM contracts within your portfolio.
- Collaborate with operational teams to ensure seamless, high-quality service delivery and timely resolution of issues.
- Act as a senior escalation point and trusted advisor to clients.
- Build strong, long-term partnerships based on trust, value, and shared objectives.
- Lead regular performance reviews, using insight to identify opportunities to enhance both service delivery and workplace experience.
- Identify and deliver opportunities to expand service scope and enhance value across accounts.
- Develop and present proposals aligned to workplace strategy, innovation, and client outcomes.
- Support retention, renewals, and new business growth across the portfolio.
- Ensure robust succession planning and talent development across the business unit.
- Ensure all services are delivered within budget and contractual requirements.
- Maintain strong P&L oversight across the portfolio, identifying efficiencies and value creation opportunities.
- Provide clear, insightful financial and operational reporting to clients and internal stakeholders.
- Ensure full compliance with all regulatory and industry standards.
- Proactively identify and mitigate operational and commercial risks.
You should meet the following criteria:
- Minimum of five years' experience at a senior level in operational management, ideally within facilities management.
- Proven experience managing a complex portfolio of multi-service accounts.
- Strong leadership capability across Total Facilities Management (hard and soft services).
- Demonstrable experience in driving transformation, workplace innovation, and contract evolution.
- Strong commercial acumen with full P&L accountability.
- Advanced financial analysis capability.
- Experience within workplace environments, particularly corporate head office settings.
- Ability to operate at both strategic and operational levels with a collaborative, forward-thinking approach.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Portfolio Director in London employer: Manchester Arndale
OCS UK & Ireland is an exceptional employer, offering a dynamic work culture that prioritises Trust, Respect, Unity, and Empowerment. As a Portfolio Director, you will thrive in an innovative environment that champions workplace experience and fosters professional growth through strategic partnerships and operational excellence. With a commitment to employee wellbeing and a diverse workforce, OCS provides meaningful opportunities for career advancement while making a positive impact on the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in managing complex portfolios and driving workplace innovation. Share specific examples of how you've transformed service delivery and enhanced client relationships.
✨Tip Number 3
Prepare for interviews by researching the company’s values and mission. OCS is all about Trust, Respect, Unity, and Empowerment, so think about how your own values align with theirs. Be ready to discuss how you can contribute to their goals and enhance workplace experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at OCS and making a difference in facilities management.
We think you need these skills to ace Portfolio Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Portfolio Director role. Highlight your experience in facilities management and how it aligns with our mission at OCS. We want to see how you can contribute to our TRUE values!
Showcase Your Leadership Skills:As a Portfolio Director, you'll need strong leadership capabilities. Use your application to demonstrate past experiences where you've successfully led teams or projects. We love seeing examples of how you've driven transformation and innovation!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Make sure to highlight key achievements and relevant skills without overwhelming us with too much information.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at OCS!
How to prepare for a job interview at Manchester Arndale
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the company's portfolio and the specific accounts you'll be managing. Familiarise yourself with their current projects, challenges, and successes. This will help you demonstrate your strategic thinking and how you can contribute to enhancing client relationships.
✨Showcase Your Leadership Style
As a Portfolio Director, strong leadership is key. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any experience you have in driving transformation and innovation within facilities management, as this aligns perfectly with the role's requirements.
✨Emphasise Your Commercial Acumen
Given the importance of P&L accountability in this role, come ready to discuss your financial analysis skills. Share specific examples of how you've managed budgets, identified efficiencies, and created value in previous positions. This will show that you can maintain strong oversight across the portfolio.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and strategic thinking. Think about potential challenges you might face in the role and how you would address them. This could include managing client expectations or integrating new technologies into service delivery. Being prepared will help you stand out as a proactive candidate.
