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- Tasks: Ensure safety and security across multiple retail locations while providing excellent customer service.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Flexible working hours, diverse environment, and opportunities for personal growth.
- Other info: Dynamic role with varied shifts and the chance to work across different locations.
- Why this job: Be a key player in creating safe spaces for customers and staff while gaining valuable experience.
- Qualifications: Must have a valid SIA Licence and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working: Flexible Locations | Varied Shifts | SIA Licence Required
Purpose of the Role: As a Retail Area Support Officer, you’ll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You’ll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Key Responsibilities
- Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
- Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
- Monitor CCTV and other security systems to identify and respond to suspicious activity.
- Carry out searches in line with company policy and legal guidelines.
- Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
- Complete accurate and timely incident and observation reports.
- Collaborate with store teams to address security concerns and support loss prevention.
- Provide a professional, approachable presence for customers, staff, and visitors.
- Assist with directions, queries, and general support as needed.
- Calmly and effectively de-escalate confrontational situations.
- Adhere to all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Essential Requirements
- Right to work in the UK.
- Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
- Strong observational skills and attention to detail.
- Proven ability to manage challenging situations professionally.
- Excellent communication skills – both verbal and written.
- A proactive, reliable, and professional approach to safety and service.
- Flexibility to work across multiple locations, including travel between sites.
- Willingness to work varied shifts, including evenings, weekends, and bank holidays.
Equal Opportunity Statement
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Area Support Officer in Leicester employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Area Support Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and security sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for roles that catch your eye. The more you put yourself out there, the better your chances!
✨Tip Number 3
Prepare for interviews by practising common questions related to security and customer service. Show us how your skills align with our TRUE values – Trust, Respect, Unity, and Empowerment.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and helps keep you on their radar.
We think you need these skills to ace Retail Area Support Officer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Area Support Officer role. Highlight your security experience, customer service skills, and any relevant qualifications like your SIA Licence.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've handled challenging situations or provided excellent customer service in the past.
Showcase Your Communication Skills: Since communication is key in this role, ensure your written application is clear and professional. Pay attention to grammar and spelling, as these reflect your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Manchester Arndale
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Area Support Officer. Familiarise yourself with the key tasks like maintaining security, conducting patrols, and responding to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples of how you've effectively communicated in past situations. Think about times when you’ve de-escalated confrontational situations or provided exceptional customer service. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Your Flexibility
Since the job involves working across multiple locations and varied shifts, be ready to discuss your flexibility. Share any previous experiences where you adapted to changing environments or schedules. This will reassure the interviewer that you can handle the demands of the role.
✨Emphasise Your Attention to Detail
Highlight your observational skills and attention to detail, which are crucial for this position. Prepare to discuss specific instances where your keen eye helped prevent issues or improve safety. This will show that you take the responsibilities seriously and are committed to maintaining a secure environment.