At a Glance
- Tasks: Be the go-to person for customer queries and manage engineering work requests.
- Company: Join OCS UK & Ireland, a leading facilities management company with a diverse workforce.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Work weekends in a dynamic role that values diversity and inclusion.
- Why this job: Make a real difference by coordinating essential services and supporting your community.
- Qualifications: Strong customer service skills and familiarity with Microsoft Office; helpdesk experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working: Saturday & Sunday – 07:00 to 19:00
Key Responsibilities:
- To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
- Acting as the first point of contact for the engineering workforce and sub‑contractors, allocating work to engineers and diary management for the regional area.
- Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub‑contractors on CAFM Concept System.
- Raising purchase orders to sub‑contractors for reactive works and obtaining ETAs and updates.
- Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
- Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.
Qualifications
- Applicants must have the right to work in the UK.
- Strong customer service skills.
- Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
- Strong knowledge of Microsoft Office packages.
- Excellent organisation and planning skills.
- Knowledge and understanding of property‑related issues.
- Exceptional telephone etiquette.
Equal Opportunity Statement
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Weekend Helpdesk Coordinator in Glasgow employer: Manchester Arndale
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where our TRUE values of Trust, Respect, Unity, and Empowerment guide our operations. As a Weekend Helpdesk Coordinator, you will benefit from a supportive culture that prioritises employee growth and development, alongside competitive remuneration and the opportunity to make a meaningful impact within the community. Join us in delivering award-winning facilities management services while enjoying the advantages of working with a diverse team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Helpdesk Coordinator in Glasgow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Manchester Arndale and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Manchester Arndale and let us see your personality shine through!
We think you need these skills to ace Weekend Helpdesk Coordinator in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Manchester Arndale.
Get Familiar with Our Brand:Before applying, take some time to learn about Manchester Arndale and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Manchester Arndale
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Manchester Arndale.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Manchester Arndale will surely appreciate.
