At a Glance
- Tasks: Be the go-to person for customer queries and manage engineering work requests.
- Company: Join OCS, a leading facilities management company with a diverse workforce.
- Benefits: Inclusive environment, career growth opportunities, and a chance to make a difference.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Play a key role in supporting projects and enhancing customer experiences.
- Qualifications: Strong customer service skills and experience with CAFM systems preferred.
The predicted salary is between 25000 - 30000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
As part of your role, your key responsibilities will include, but are not limited to:
- To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
- Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
- Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
- Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.
What are we looking for?
- Applicants must have the right to work in the UK.
- Strong Customer service skills.
- Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
- Strong knowledge of Microsoft Office packages.
- Excellent organisation and planning skills.
- Knowledge and understanding of property-related issues.
- Exceptional telephone etiquettes.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
ServiceDesk Coordinator in Glasgow employer: Manchester Arndale
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong commitment to employee growth and development, we provide comprehensive training and career advancement opportunities, all while upholding our TRUE values of Trust, Respect, Unity, and Empowerment. Located in a vibrant community, our inclusive culture ensures that every colleague feels valued and supported, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceDesk Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a ServiceDesk Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and CAFM systems. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! When you get the chance to meet potential employers, bring along examples of how you've successfully managed projects or coordinated tasks in previous roles. This will demonstrate your ability to handle the responsibilities of the ServiceDesk Coordinator position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceDesk Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the ServiceDesk Coordinator role. Highlight your customer service skills and any relevant helpdesk experience, especially with CAFM systems like Concept.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about facilities management and how your background aligns with our TRUE values of Trust, Respect, Unity, and Empowerment.
Showcase Your Organisation Skills:Since this role involves a lot of coordination and planning, be sure to mention any experiences where you've successfully managed multiple tasks or projects. We love to see strong organisational skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Manchester Arndale
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of the CAFM Concept System. Be ready to discuss how you've used similar systems in the past and how you can leverage them to improve efficiency in the role.
✨Show Off Your Customer Service Skills
Prepare examples that highlight your strong customer service skills. Think about times when you’ve successfully handled difficult enquiries or resolved issues for clients, as this will resonate well with their focus on customer satisfaction.
✨Demonstrate Organisation and Planning
Since the role involves diary management and coordinating projects, be prepared to talk about your organisational strategies. Share specific methods you use to keep track of tasks and manage your time effectively.
✨Emphasise Teamwork and Communication
Given the collaborative nature of the role, think of examples where you’ve worked well within a team. Highlight your exceptional telephone etiquette and how you communicate effectively with both colleagues and clients.
