At a Glance
- Tasks: Lead the onsite experience, ensuring a welcoming and efficient workplace for all.
- Company: Join Tesco Insurance, a leader in creating exceptional colleague experiences.
- Benefits: Enjoy a supportive environment with opportunities for growth and development.
- Other info: Diverse and inclusive workplace culture that values every individual.
- Why this job: Be the heartbeat of the workplace, making a real difference every day.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Days of working: Monday, Tuesday, Wednesday, Thursday, Friday
The Senior Workplace Host is the face and heartbeat of the Tesco Insurance Workplace delivering an exceptional colleague experience whilst ensuring the floors and defined spaces within operates safely, smoothly and efficiently. You will lead the day‑to‑day onsite experience, combining premium hosting with effective oversight of soft services (Cleaning, Security, Portage, Vending) and workplace operations. This is a people‑first leadership role, where hospitality excellence and operational discipline come together to create a seamless, high‑performing workplace.
- Workplace Experience & Hosting
- Deliver a warm, proactive and professional welcome to colleagues, visitors, and contractors.
- Act as the single, visible point of contact for any workplace queries.
- Build an energising, community‑focused atmosphere across the entire space.
- Engage with teams daily, ensuring their needs are understood, escalated and acted on.
- Facilities Support
- Carry out defined operational tasks: daily checks, walkarounds, visual inspections and simple first‑line fixes.
- Keep meeting rooms, training spaces, desks, tea points and social areas ready and looking their best throughout the day.
- Log, track and close out issues via workplace FM systems.
- Support moves, setups, and workplace logistics as required.
- Vendor & Partner Oversight
- Oversee daily performance of service partners including Cleaning and Security teams.
- Build strong working relationships to ensure service excellence and consistency.
- Coordinate contractor activity, ensuring adherence to access, safety, and compliance expectations.
- Support service partners in delivering improvements and maintaining high standards.
- Health, Safety & Compliance
- Conduct daily health & safety walkthroughs and elevate risks promptly.
- Ensure compliance across all services, including contractor safety practices.
- Support emergency procedures (fire, evacuations, incidents).
- Maintain awareness of SLAs, KPIs, and compliance expectations across services.
- Operational Rigour & Continuous Improvement
- Support service performance management, tracking KPIs and identifying improvement opportunities.
- Contribute to account development plans and continuous improvement initiatives.
- Assist with change management activities, ensuring smooth implementation onsite.
- Provide feedback and insights to client and partner teams to enhance workplace outcomes.
- Support delivery of projects, events, and workplace activations, ensuring alignment with service standards.
- Leadership & Collaboration
- Act as the operational bridge to the Partner and Client Management teams.
- Share insights, updates and recommendations for changes and efficiencies.
- Maintain alignment on processes, reporting and service expectations.
- Support continuous improvement initiatives across the workplace portfolio.
- Community & Culture Building
- Create moments of connection through organised events, activations, pop‑up vendors, celebrations and team‑focused activities.
- Encourage positive workplace habits and respectful use of shared spaces.
About You
Skills & Experience
- Experience in Workplace Hosting, Workplace Coordination or a customer‑facing operational role.
- Strong communication skills with the ability to build trust quickly.
- Confidence guiding and supporting service partners.
- Great organisational skills with the ability to multitask effectively.
- Understanding of H&S and building operations (training provided as needed).
- Comfortable using workplace systems, ticketing tools and desk‑booking platforms.
- Exposure to soft services environments (Cleaning, Security, etc.) is beneficial.
- SIA License would be desirable.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Senior Workplace Host in Glasgow employer: Manchester Arndale
At Tesco Insurance, we pride ourselves on being an exceptional employer that values a people-first approach and fosters a vibrant workplace culture. As a Senior Workplace Host, you will enjoy a supportive environment that prioritises colleague experience, offers opportunities for professional growth, and encourages collaboration through community-building activities. With a commitment to health, safety, and continuous improvement, you'll be part of a team that not only delivers operational excellence but also creates a welcoming atmosphere for all.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Workplace Host in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Manchester Arndale. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Manchester Arndale
Don't be shy about reaching out to Manchester Arndale directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Workplace Host in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Manchester Arndale and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Manchester Arndale
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
