At a Glance
- Tasks: Lead project delivery and ensure successful outcomes across service desk operations.
- Company: Join OCS UK & Ireland, a top facilities management company with a diverse workforce.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Be part of a company that values Trust, Respect, Unity, and Empowerment.
- Why this job: Make a real impact by driving operational change and enhancing customer experiences.
- Qualifications: Experience in project management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
About The Company
Working Days: Monday to Friday - 08:00 - 16:30
Key Responsibilities
- Delivery & Governance
- Lead and support on project delivery across service desk operations.
- Define scope, objectives, timelines, and deliverables in line with business priorities.
- Develop detailed project plans, RAID logs (Risks, Assumptions, Issues, Dependencies), and reporting frameworks.
- Ensure projects meet agreed time, cost, and quality targets.
- Stakeholder Management
- Engage with senior stakeholders (Operations Directors, Team Leaders, IT, HR, external customers).
- Act as the main point of contact for project updates and escalations.
- Translate business requirements into actionable project plans.
- Manage expectations and ensure alignment across departments.
- Risk & Issue Management
- Proactively identify risks and develop mitigation plans.
- Manage and escalate issues appropriately.
- Ensure compliance with governance frameworks.
Essential Hiring Criteria
- Proven experience in project management.
- Experience within a call centre or customer operations environment.
- Strong stakeholder management and communication skills.
- Experience delivering operational change or transformation initiatives.
- Knowledge of project methodologies (Agile, Waterfall, PRINCE2, or similar).
- Strong analytical and problem-solving abilities.
Desirable
- Experience with contact centre technologies (e.g., CRM, dialler systems, WFM tools).
- Understanding of customer journey mapping and CX optimisation.
About The Role
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Project Delivery Manager in Glasgow employer: Manchester Arndale
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong commitment to employee growth and development, we provide comprehensive training and career advancement opportunities, all while upholding our TRUE values of Trust, Respect, Unity, and Empowerment. Located in a vibrant area, our inclusive culture ensures that every voice is heard, making it a rewarding place to contribute to meaningful projects that enhance the lives of our colleagues and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Project Delivery Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Project Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to project management and stakeholder engagement. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience with real-life examples during interviews. We want to hear about how you’ve tackled risks, managed stakeholders, and delivered projects successfully. Make it relatable and relevant to the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Project Delivery Manager in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Project Delivery Manager role. Highlight your experience in project management and stakeholder engagement, as these are key aspects of the job. We want to see how your skills align with our mission and values!
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements that demonstrate your ability to deliver projects on time and within budget. Use metrics where possible to quantify your success. This helps us understand the impact you've made in previous roles.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate straightforward communication, especially since you'll be engaging with various stakeholders in this role.
Apply Through Our Website:We encourage you to submit your application through our website. This ensures it reaches the right people directly and allows us to process your application efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Manchester Arndale
✨Know Your Projects Inside Out
Before the interview, make sure you’re familiar with your past project experiences. Be ready to discuss specific projects where you defined scope, objectives, and timelines. Highlight how you managed risks and issues, as this will show your understanding of project delivery.
✨Engage with Stakeholders
Prepare to talk about your experience in stakeholder management. Think of examples where you acted as the main point of contact for updates and escalations. This will demonstrate your communication skills and ability to align expectations across departments.
✨Showcase Your Methodology Knowledge
Brush up on different project methodologies like Agile, Waterfall, or PRINCE2. Be ready to explain how you’ve applied these methodologies in your previous roles, especially in a call centre or customer operations environment.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you identified risks and developed mitigation plans. Share how you approached operational change or transformation initiatives, as this will highlight your analytical abilities and proactive mindset.
