At a Glance
- Tasks: Be the go-to person for customer queries and manage engineering work requests.
- Company: Join OCS UK & Ireland, a leading facilities management company with a vibrant culture.
- Benefits: Enjoy career growth, professional development, and a supportive team environment.
- Other info: Diverse and inclusive workplace that values your unique background and skills.
- Why this job: Make a real difference in facilities management while working with inspiring colleagues.
- Qualifications: Strong customer service skills and experience with CAFM systems preferred.
The predicted salary is between 30000 - 40000 £ per year.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
As part of your role, your key responsibilities will include, but are not limited to:
- To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
- Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
- Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
- Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.
What are we looking for?
- Applicants must have the right to work in the UK.
- Strong Customer service skills.
- Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
- Strong knowledge of Microsoft Office packages.
- Excellent organisation and planning skills.
- Knowledge and understanding of property-related issues.
- Exceptional telephone etiquettes.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Helpdesk Coordinator: CAFM & Facilities Support in Glasgow employer: Manchester Arndale
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong commitment to employee growth and development, we provide numerous opportunities for career progression within our diverse workforce. Our TRUE values of Trust, Respect, Unity, and Empowerment foster a supportive culture, making it an ideal place for those seeking meaningful and rewarding employment in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Coordinator: CAFM & Facilities Support in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research OCS UK & Ireland, understand their TRUE values, and think about how your skills align with their mission. Practise common interview questions and be ready to showcase your customer service skills and helpdesk experience.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’re the perfect fit for the Helpdesk Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, signing up for job alerts means you’ll be the first to know about new opportunities that match your skills.
We think you need these skills to ace Helpdesk Coordinator: CAFM & Facilities Support in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Helpdesk Coordinator role. Highlight your customer service skills and any relevant experience with CAFM systems, especially if you've worked with Concept before.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about facilities management and how your background aligns with our TRUE values of Trust, Respect, Unity, and Empowerment.
Showcase Your Organisation Skills:Since this role involves a lot of coordination and planning, be sure to mention any experiences where you successfully managed multiple tasks or projects. This will show us that you can handle the demands of the job!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can sign up for job alerts while you’re there!
How to prepare for a job interview at Manchester Arndale
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of the CAFM Concept System. Be ready to discuss how you've used it in previous roles, and think of specific examples where you effectively managed work requests or updated job statuses.
✨Showcase Your Customer Service Skills
Since this role is all about being the first point of contact for customer enquiries, prepare to share stories that highlight your strong customer service skills. Think about times when you went above and beyond to help a customer or resolved a tricky situation.
✨Demonstrate Organisation and Planning
This position requires excellent organisation and planning skills. Come prepared with examples of how you've successfully managed multiple tasks or projects at once. You might even want to bring a planner or digital tool to show how you keep everything on track.
✨Practice Your Telephone Etiquette
Exceptional telephone etiquette is crucial for this role. Before the interview, practice answering calls in a professional manner. You could even role-play with a friend to ensure you're comfortable and sound confident when discussing your experience over the phone.
