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- Tasks: Be the go-to person for clients, resolving requests and ensuring top-notch helpdesk service.
- Company: Leading facilities management company in Glasgow with a focus on support and diversity.
- Benefits: Supportive work environment, professional development opportunities, and a commitment to diversity.
- Why this job: Join a dynamic team where your communication skills can shine and make a difference.
- Qualifications: Proactive attitude, flexibility, and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
A leading facilities management company based in Glasgow is seeking an individual to join their Helpdesk team. You will be the primary contact for clients and responsible for delivering a high-quality helpdesk service.
Duties include:
- Monitoring service performance
- Resolving customer requests
- Assisting with administrative tasks
Ideal candidates should be proactive, flexible, and able to communicate effectively. The company offers a supportive environment that values diversity and professional development.
Helpdesk Administrator: Client Support & Incident Champion in Glasgow employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator: Client Support & Incident Champion in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common helpdesk scenarios. Think about how you’d handle tricky customer requests or incidents. We want to show that we can think on our feet!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, as a Helpdesk Administrator, effective communication is key to resolving issues quickly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Helpdesk Administrator: Client Support & Incident Champion in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client support and incident management. We want to see how you've delivered high-quality helpdesk services in the past, so don’t hold back on those relevant examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Helpdesk team. Be sure to mention your proactive approach and effective communication skills, as these are key for us.
Showcase Your Flexibility: In your application, let us know about times when you’ve had to adapt quickly to changing situations. We value flexibility, so any examples of how you’ve handled unexpected challenges will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Manchester Arndale
✨Know the Company Inside Out
Before your interview, take some time to research the facilities management company. Understand their values, services, and recent projects. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Helpdesk Administrator, effective communication is key. Prepare examples of how you've successfully resolved customer issues in the past. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to handle client interactions smoothly.
✨Be Proactive in Your Approach
The job description highlights the need for a proactive individual. Think of instances where you've taken initiative to improve processes or resolve issues before they escalated. Sharing these experiences will illustrate your capability to thrive in a dynamic helpdesk environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company's support structure, team dynamics, and opportunities for professional development. This shows that you're not just looking for any job, but that you're keen on finding the right fit for both you and the company.
