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For Companies At a Glance
- Tasks: Be the go-to person for clients, resolving their requests and ensuring smooth helpdesk operations.
- Company: Join OCS UK & Ireland, a leading facilities management company with a vibrant team of 50,000+.
- Benefits: Enjoy career growth, professional development, and a supportive work environment.
- Why this job: Make a real difference by helping people and places thrive in your community.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Diverse and inclusive workplace that values every individual.
The predicted salary is between 24000 - 36000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values: Trust, Respect, Unity, and Empowerment.
About The Role
Role: Act as the primary contact point for all internal and external clients; to respond to and resolve customer requests, enquiries, and faults within the relevant service level frameworks.
Reporting to your line Manager, you will be responsible for:
- The day-to-day delivery of the complete helpdesk service to the wider business; across all aspects of the helpdesk service.
- Monitoring all helpdesk activity to ensure service output performance standards are delivered in accordance with all contractual requirements and within specified response times.
- Providing a primary contact point to all clients, escalating issues to supervisory and Managerial level as appropriate.
- Liaising with the Operational Team(s) to handover, progress, update, resolve, close out customer issues; whilst providing feedback at all key stages to all.
- Participating in the customer complaint and feedback systems in accordance with relevant internal and contractual processes and procedures.
- Assisting with general administration duties as and when required.
- Being a proactive and flexible team player and actively participating in shift rota.
This is not intended to be an exhaustive or exclusive list of duties. These duties and responsibilities may be changed from time to time in accordance with the needs of the Company; in particular, the postholder may be required to provide support to holders of other posts according to changes in workload and patterns of working. This is a summary of the main areas of the job and will be subject to periodic review in conjunction with the postholder; and detailed objectives will be set periodically, in conjunction with your Line Manager, to which post is accountable.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Helpdesk Administrator in Glasgow employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OCS UK & Ireland on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common helpdesk scenarios. Think about how you'd handle customer complaints or technical issues. We want you to show off your problem-solving skills and customer service flair!
✨Tip Number 3
Dress the part! Even if the role is remote, looking professional can set the right tone for your interview. It shows you’re serious about the position and respect the company culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Helpdesk Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight relevant experience and skills that match the job description, like customer service and administration duties. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your values align with our TRUE values of Trust, Respect, Unity, and Empowerment. Let us know what makes you a great fit!
Showcase Your Communication Skills: As a Helpdesk Administrator, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past experiences, we want to see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you can sign up for job alerts to stay updated on future opportunities!
How to prepare for a job interview at Manchester Arndale
✨Know the Company Inside Out
Before your interview, take some time to research OCS UK & Ireland. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Helpdesk Administrator, you'll be the primary contact for clients. Prepare examples from your past experiences where you've successfully resolved customer issues or improved service delivery. This will highlight your ability to handle the responsibilities of the role.
✨Be Ready for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as a difficult client or a technical fault. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would escalate issues when necessary.
✨Show Your Team Spirit
OCS values teamwork and flexibility. Be prepared to discuss how you've worked collaboratively in previous roles and how you can contribute to a positive team environment. Highlight any experience you have with shift work or adapting to changing workloads.
