At a Glance
- Tasks: Create a welcoming environment and provide exceptional service to visitors and tenants.
- Company: Join OCS, a leading facilities management company with a strong commitment to values.
- Benefits: Enjoy competitive pay, digital learning, retail perks, and flexible pay options.
- Other info: Join a diverse team and enjoy excellent career growth opportunities.
- Why this job: Be the friendly face of the building and make a positive impact every day.
- Qualifications: Customer service experience and a positive, energetic attitude are essential.
The predicted salary is between 25272 - 30888 £ per year.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
- Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
- Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
- Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
About The Role: Are you a ‘people’ person who can find common ground in any conversation you have? Do you take great satisfaction in making someone’s day, no matter how small? Do you gain energy from others? Can you excel at solving problems in a creative way? If you answered yes to these questions, then you are exactly who we are looking for. Being part of an exciting, energised and dynamic team that excels within Guest Experiences and fully brings to life what amika represents. amika Guest Services believes in hiring premium people to deliver an exceptional service within our expanding and growing Property portfolio.
About amika: Our amika philosophy champions a unique approach to workplace services, emphasising proactive engagement and the creation of memorable moments. This ethos is central to our commitment to delivering excellence in all day-to-day interactions, from the moment our clients step into the building to the point they leave.
The Role: FoH Host
The Front of House Host plays a vital part in supporting the onsite Management team by providing a passionate and energetic ‘gold standard’ service, ensuring a professional and welcoming first impression for all our visitors and tenants.
Key Responsibilities include managing the front-of-house operations, which encompass handling post, couriers, contractors and visitors, along with overseeing access and signing in procedures. Being committed to fostering a friendly and engaging environment, you will also have the chance to enhance the tenants experience, which includes managing your buildings social media presence, creating dynamic monthly site-specific newsletters and actively participating in event planning and placemaking activities. Our Hosts embody a ‘can-do, solution first’ approach, so collaboration and teamwork is highly important.
Core Responsibilities:
- Create a welcoming Lobby: Take pride in setting up and maintaining the reception space to ensure it feels warm and inviting for Clients and Tenants.
- Greet and assist Visitors: Welcome visitors with a smile and help them feel at home — be the friendly face of the building!
- Represent the Client with care: Show professionalism and knowledge while representing the Client, making everyone feel valued.
- Team up with Building Management: Collaborate with Building Management to ensure contractors are doing their best work and lend a helping hand with any extra tasks.
- Address issues with care: Report any concerns and follow through to resolve them smoothly and efficiently.
- Stay proactive in problem-solving: Approach challenges with a positive attitude, always looking for creative solutions.
- Plan exciting Events & Activations: Get creative by organising fun activities like pop-up markets, food stalls, and charity drives.
- Share the buzz on social media: Keep everyone updated by posting all the latest site events, news, and activities on your building social media channel.
- Meet our goals together: Let’s achieve our KPIs and SLAs whilst sharing feedback and ideas for improvements along the way.
- Ensure a Gold Standard Experience: Collaborate with Security and the wider site team to make sure every tenant enjoys an exceptional service.
About You:
- Customer Service Experience: We love to see diverse backgrounds! Whether you come from front-of-house roles or other customer service positions, your ability to make a positive impact and leave a great impression truly excites us.
- Exceptional Customer Care: You shine the brightest when it comes to providing outstanding service to others, especially in a proactive way.
- Positive and Energetic: Your upbeat attitude and motivation inspires those around you.
- Well-Presented: You take pride in your appearance and always look polished and professional.
- Great Communicator: You express yourself clearly and can connect well with others.
- Can-Do Attitude: You approach challenges with enthusiasm and a proactive mindset.
- Collaborative Spirit: You thrive in a team environment and enjoy working together to achieve our collective goals.
- Solution-Oriented: You focus on finding solutions and overcoming challenges with creativity.
- Tech-Savvy: You’re comfortable with technology and enjoy using IT tools.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Front of House Host - Maternity Cover 12 Month FTC employer: Manchester Arndale
At Manchester Arndale, we pride ourselves on being an excellent employer by fostering a supportive and inclusive work culture that values every team member. Our part-time Evening Cleaner role offers flexible hours, allowing for a great work-life balance while contributing to a safe and welcoming environment for our customers. We are dedicated to employee growth, providing opportunities for training and development within a vibrant retail setting in the heart of Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Host - Maternity Cover 12 Month FTC
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Front of House Host - Maternity Cover 12 Month FTC
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Manchester Arndale
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Manchester Arndale. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
