At a Glance
- Tasks: Protect customers and staff while ensuring a safe shopping environment.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Opportunities for professional development and career progression in a diverse workplace.
- Other info: Flexible shifts with a supportive and inclusive work culture.
- Why this job: Be a vital part of a team that makes a real difference in retail security.
- Qualifications: Valid SIA License and strong observational skills required.
The predicted salary is between 24000 - 30000 £ per year.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role: Days of Working – Wednesday to Saturday 12:00-23:00 and Sunday 10:00-16:00. As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Key Responsibilities
- Act as a visible security presence within the store, deterring theft and anti-social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
- Provide a professional and welcoming approach to customers, staff, and visitors.
- Assist customers with directions or queries where needed.
- De-escalate confrontational situations calmly and professionally.
- Ensure compliance with all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
- Valid SIA License – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
Equal Opportunities
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Security Officer - Full Time in Exeter employer: Manchester Arndale
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where your contributions as a Retail Security Officer are valued and impactful. With a strong commitment to professional development and a culture rooted in Trust, Respect, Unity, and Empowerment, you will have the opportunity to grow your career while ensuring a safe shopping experience for customers and staff alike. Join a diverse team dedicated to making a difference in the communities we serve, all while enjoying the benefits of working for a leading facilities management company.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer - Full Time in Exeter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching OCS UK & Ireland. Understand their TRUE values and think about how your skills align with their mission. This will show them you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling difficult situations. Use examples from your past experiences to demonstrate your calm and professional approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that fit your skills.
We think you need these skills to ace Retail Security Officer - Full Time in Exeter
Some tips for your application 🫡
Show Your Security Skills:Make sure to highlight your relevant experience and skills in security. Talk about your SIA licence and any previous roles where you’ve had to handle difficult situations or monitor safety. We want to see how you can bring your expertise to our team!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, so we can easily see why you’d be a great fit for the Retail Security Officer role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role that excite you and how your background aligns with our TRUE values of Trust, Respect, Unity, and Empowerment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can sign up for job alerts while you’re there, so you won’t miss out on future opportunities!
How to prepare for a job interview at Manchester Arndale
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with the company's TRUE values and think about how your skills align with their mission to create safe environments for customers and staff.
✨Showcase Your Communication Skills
As a Retail Security Officer, you'll need to interact with customers and staff regularly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to handle confrontations calmly and professionally.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to security incidents. Practice responding to scenarios where you might need to de-escalate a situation or respond to suspicious behaviour. This will show your problem-solving skills and proactive approach.
✨Dress the Part
First impressions matter! Dress professionally for your interview, reflecting the role you're applying for. A neat appearance not only shows respect for the interviewers but also aligns with the professional image expected of a Retail Security Officer.
