At a Glance
- Tasks: Ensure crowd safety and assist customers at events like concerts and exhibitions.
- Company: Join OCS UK & Ireland, a top facilities management company with over 50,000 colleagues.
- Benefits: Enjoy career progression, professional development, and a diverse, inclusive work environment.
- Other info: Flexible roles available at Utilita Arena Birmingham and BP Pulse Live Arena.
- Why this job: Be the face of exciting events while making a positive impact on customer experiences.
- Qualifications: Must have the right to work in the UK; experience in security or events is a plus.
The predicted salary is between 24000 - 36000 £ per year.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.
About The Role:
As an Event Steward, you will play a crucial role in ensuring the smooth operation of events by managing crowd safety, assisting customers, and monitoring for any signs of distress or conflict. Reporting to the Event Manager, you will be responsible for the health, safety, and comfort of customers during their stay, making sure they have a positive and enjoyable experience.
Stewards are the face of our venues, offering customer service to all our visitors. This role is predominately based at Utilita Arena Birmingham (B1 2AA) and BP Pulse Live Arena (B40 1NT), where you will be supporting with shows, concerts and exhibitions.
As part of your role, your key responsibilities will include, but are not limited to:
- Checking tickets to ensure only authorised individuals enter the event
- Assisting and seating customers, providing directions and information as needed
- Managing crowd safety and queue management to ensure orderly and safe movement of people
- Monitoring visitors for signs of distress, conflict, or those in need of medical assistance, and responding appropriately
- Ensuring the health, safety, and comfort of customers during their stay
- Communicating effectively with other event staff to ensure seamless coordination
- Providing excellent customer service and addressing any queries or concerns from attendees
- Adapting to changing situations and handling high-pressure scenarios with calm and focus
The ideal candidate should meet the following criteria:
- You must have the right to work in the UK
- Ability to work in a fast-paced environment
- Customer-focused with excellent interpersonal skills
- Experience in security and stewarding is desirable
- Experience in events is desirable
- Adaptable to change
- Calm, focused, and positive in high-pressure situations
How to Apply:
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Event Steward in Glasgow employer: Manchester Arndale
At OCS UK & Ireland, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values Trust, Respect, Unity, and Empowerment. As an Event Steward at our prestigious venues in Birmingham, you will not only ensure the safety and enjoyment of our guests but also benefit from extensive professional development opportunities and a supportive team environment. Join us to be part of a diverse workforce dedicated to making a positive impact in the community while enjoying a rewarding career in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Event Steward in Glasgow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Manchester Arndale and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Manchester Arndale and let us see your personality shine through!
We think you need these skills to ace Event Steward in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Manchester Arndale.
Get Familiar with Our Brand:Before applying, take some time to learn about Manchester Arndale and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Manchester Arndale
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Manchester Arndale.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Manchester Arndale will surely appreciate.
