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For Companies At a Glance
- Tasks: Maximise cash collections and build strong customer relationships.
- Company: Join OCS, a leading facilities management company with a supportive culture.
- Benefits: Enjoy competitive pay, career development, free meals, and exclusive discounts.
- Other info: Ranked 36th on Glassdoor’s Best Companies to Work For in 2025.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Customer service experience preferred; strong communication and organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
As a Credit Controller, you will play a key role in supporting the effective management of customer accounts by maximising cash collection and ensuring payments are received in line with agreed terms. You will build strong relationships with customers and internal stakeholders, using clear and confident communication to resolve queries, overcome payment barriers and contribute to the overall financial health of the business.
Key Responsibilities
- Communicating directly with our existing customers via phone and email to maximise cash collections by ensuring payment to contractual terms working to a monthly target as a team.
- Building and maintaining strong relationships with both external and internal customers.
- Confident communication with customers and stakeholders via phone, teams and email.
- Maintaining accurate and up to date collection notes, payment promises and contact information within relevant systems and reports.
- Weekly distribution of Aged Debt & Shortfall updates, and support the resolution of any payment barriers.
- Timely escalations and organised approach to resolving queries and disputes.
- Monitoring and resolution of unallocated cash.
About You
This role would be best suited to a pro‑active individual, who feels confident communicating with others on the phone, in person and via email. The ideal candidate will have a solutions‑focused attitude, a positive outlook and a real keenness to learn new skills and develop relationships in a fast‑paced environment.
Qualifications
- Prior Credit Control experience would be beneficial, alternatively, we may consider candidates with a strong background in customer services, sales, finance or administration.
- Microsoft Dynamics 365 experience is desirable but not essential.
- Proven organisational skills and attention to detail.
- Excellent communication skills.
- Basic Excel skills.
Benefits
OCS is ranked 36th on Glassdoor’s Best Companies to Work For in 2025, reflecting our dedication to building a supportive workplace where colleagues feel valued and motivated. Our Catering team offers breakfast and lunch services at our Ipswich head office, along with free coffee, hot chocolates and a replenishable fruit basket. We invest in our colleague’s futures. The OCS Academy provides a range of courses and resources that will allow you to grow your personal skills and advance your career. With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Equal Opportunities Statement
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Credit Controller employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get to know the company! Research OCS UK & Ireland and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers and stakeholders, make sure you can confidently discuss payment terms and resolve queries. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the OCS team. Don’t miss out on this opportunity!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight any relevant experience in credit control, customer service, or finance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your proactive attitude will help us maximise cash collections. Keep it clear and confident!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Manchester Arndale
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data, so brush up on your numbers! Familiarise yourself with basic financial terms and concepts related to credit control. This will help you speak confidently about how you can contribute to the company's cash collection goals.
✨Showcase Your Communication Skills
Since the role involves direct communication with customers and stakeholders, prepare examples of how you've successfully resolved queries or disputes in the past. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to build strong relationships.
✨Be Solutions-Focused
The ideal candidate is proactive and solutions-oriented. Think of scenarios where you've overcome payment barriers or improved processes. Be ready to discuss these experiences during the interview to show that you can bring a positive attitude and a problem-solving mindset to the team.
✨Familiarise Yourself with Microsoft Dynamics 365
While experience with Microsoft Dynamics 365 isn't essential, having a basic understanding of it can set you apart. If you have time, watch some tutorials or read up on its features. This shows your willingness to learn and adapt, which is key in a fast-paced environment.