At a Glance
- Tasks: Ensure safety and security in retail locations while providing excellent customer service.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong team culture.
- Benefits: Flexible shifts, career progression, and a supportive work environment.
- Other info: Diverse and inclusive workplace that values your unique background and experiences.
- Why this job: Make a real difference by keeping customers and staff safe in a dynamic retail setting.
- Qualifications: Valid SIA Licence and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Days of Working: Sunday 10:00-16:00 with option for overtime in the week covering 3 locations in Coventry.
Purpose of the Role:
As a Retail Area Support Officer, you’ll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You’ll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Key Responsibilities:
- Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
- Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
- Monitor CCTV and other security systems to identify and respond to suspicious activity.
- Carry out searches in line with company policy and legal guidelines.
- Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
- Complete accurate and timely incident and observation reports.
- Collaborate with store teams to address security concerns and support loss prevention.
- Provide a professional, approachable presence for customers, staff, and visitors.
- Assist with directions, queries, and general support as needed.
- Calmly and effectively de-escalate confrontational situations.
- Adhere to all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Essential Requirements:
- Right to work in the UK.
- Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
- Strong observational skills and attention to detail.
- Proven ability to manage challenging situations professionally.
- Excellent communication skills – both verbal and written.
- A proactive, reliable, and professional approach to safety and service.
- Flexibility to work across multiple locations, including travel between sites.
- Willingness to work varied shifts, including evenings, weekends, and bank holidays.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Mobile Retail Security & Customer Service Officer in Coventry employer: Manchester Arndale
At OCS UK & Ireland, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters professional growth and development. Our commitment to our TRUE values—Trust, Respect, Unity, and Empowerment—ensures that every colleague feels valued and supported. With opportunities for career progression and a diverse, inclusive culture, working as a Mobile Retail Security & Customer Service Officer in Coventry means being part of a team dedicated to making a positive impact in the community while enjoying the flexibility and variety that comes with this mobile role.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Retail Security & Customer Service Officer in Coventry
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the security or retail sectors. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Be ready for a chat! When you apply through our website, make sure you're prepared for a potential phone or video interview. Brush up on your communication skills and be ready to discuss how your experience aligns with the role.
✨Tip Number 3
Show off your skills! If you get the chance, demonstrate your observational skills and ability to handle challenging situations during any interactions. This will help you stand out as a proactive candidate.
✨Tip Number 4
Stay flexible! Since this role requires covering multiple locations and shifts, highlight your adaptability in conversations. Employers love candidates who can roll with the punches and adjust to changing needs.
We think you need these skills to ace Mobile Retail Security & Customer Service Officer in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Mobile Retail Security & Customer Service Officer role. Highlight your relevant experience in security and customer service, and show us how you embody our TRUE values.
Show Off Your Skills:We want to see your strong observational skills and ability to handle challenging situations. Use specific examples in your application to demonstrate how you've successfully managed similar scenarios in the past.
Be Professional and Approachable:Since this role involves interacting with customers and staff, it's important to convey a professional yet friendly tone in your written application. Let us know how you can be that approachable presence we’re looking for!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, you can sign up for job alerts to stay updated on future opportunities.
How to prepare for a job interview at Manchester Arndale
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Mobile Retail Security & Customer Service Officer. Familiarise yourself with the key tasks like maintaining security, conducting patrols, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples from your past experiences where you've effectively communicated with customers or de-escalated confrontational situations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Flexibility
Highlight your willingness to work across multiple locations and varied shifts. Share any previous experiences where you've had to adapt quickly to changing environments or schedules. This will show that you're ready to meet the demands of the job and can handle the mobile nature of the role.
✨Emphasise Your Observational Skills
As a security officer, strong observational skills are crucial. Prepare to discuss how you've used these skills in past roles to identify potential risks or issues. You might even want to mention specific instances where your attention to detail made a difference in ensuring safety.
