Scheduler in Corby

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

SHIFT PATTERN - 4 ON 4 OFF ROLLING ROSTER ACROSS DAY SHIFTS INCL. WEEKENDS

The Scheduler is responsible for all aspects of the day-to-day scheduling across the Morrisons Retail Contract. Providing support and direction for the staff employed on the Contract. They will liaise closely with the Management Team to ensure that all activities are delivered to a ‘Best in Class’ standard and in line with the company values. The successful candidate will hold and maintain positive customer and supplier relationships, drive business growth, and strongly collaborate with national colleagues, central functions and the senior leadership team to deliver a positive, proactive and progressive environment.

Overall Purpose of Role

• To accurately roster all security personnel ensuring sufficient cover for annual leave, sickness and absences ensuring manning levels are in line with contractual requirements.
• Working in conjunction with the operational management team to ensure all rotas / schedules are in place to cover the needs of the site, considering peak periods.
• Regularly reviewing the time and attendance system to ensure rostering is accurate to minimize pay queries and prevent shift issues.
• Ensuring contracts are maintained within required contractual hours.
• Establish a thorough understanding of the site requirements across the Contract and ensure adequate cover is provided to mitigate risks across each site.
• Ensure all security staff scheduled have undertaken the appropriate training and have been issued with a SIA licence or a LDN to meet industry requirements prior to being deployed.
• Communicate effectively with the management team, ensuring they are kept aware of any issues.
• Achieve and maintain high standards of work to ensure that audit results are consistently delivered to OCS standards.
• Maintain good client relationships and ensure customer satisfaction.
• Keep the OCS management team informed of any concerns or issues which need addressing.
• Maintain an effective working relationship with the OCS management through effective communication.
• Respond to client feedback and requests in a professional and timely manner.
• Escalating appropriate matters to the OCS management team.

Health & Safety Accountabilities

• Ensure that the building remains secured, all visitors are correctly signed in/out and escorted accordingly where appropriate.
• Ensure that the kitchen and faculties are maintained, kept clean and tidy and that all crockery and cutlery is cleaned and put away after each shift.
• Ensure that the control room remains clean and tidy. That all desks are free from clutter, waste and excess paperwork when not occupied.
• To maintain a functional control room, escalating any defects with the building and/or equipment provided accordingly to ensure that it is corrected or replaced.
• Ensure that personal H&S competence and skill level is maintained i.e., attended Managing Safety programme and other Company safety events.
• Ensure that the OCS safety image reflects positively through your actions and those of your colleagues.

Objectives

• To ensure the Control Room KPIs are achieved.
• To complete all allocated tasks efficiently and following procedures, meeting and exceeding company standards and ensuring we work within current legislation.
• Keep the team informed of any operational changes and that these are adopted at each site.
• To ensure that sites, personnel and suppliers work safely and within the H&S guidance and that this is always followed by yourself and your team.
• Maintain confidentiality at all times.
• Always conduct all works with customer focus and professional image.

Requirements

• Able to demonstrate customer focus.
• SIA Licenced - Non Frontline.
• High level of planning and organisational skills.
• Personable and enthusiastic approach to work and able to provide excellent customer service.
• Good record keeping abilities.
• Able to manage your own time.
• Able to build and maintain good working relationships.
• Excellent interpersonal abilities.
• Ability to demonstrate personal integrity.
• Excellent computer skills (Excel, Outlook, Word).
• Effective delivery and implementing the company values: Trust, Respect, Unity & Empowerment.

Experience

• Extensive knowledge of Timegate.
• Proven track record of dealing with clients and employees.
• Proactive in providing functional support.
• Able to demonstrate a proactive approach to work and have a ‘can-do’ attitude.
• Ability to demonstrate strong personal integrity.
• Able to deal with a fast paced continuously evolving role.
• Logistical and innovative thinking.
• H&S Risk assessment awareness.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.