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- Tasks: Monitor CCTV systems and ensure safety at Warwick Castle while providing excellent customer service.
- Company: Join OCS UK & Ireland, a leading facilities management company with a diverse workforce.
- Benefits: Opportunities for professional development and career progression in a supportive environment.
- Why this job: Be part of a team that champions safety and sustainability in a historic setting.
- Qualifications: CCTV License and experience in a controller role are essential.
- Other info: Inclusive workplace that values diversity and encourages applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission to make people and places the best they can be for our colleagues, customers and the communities we serve is grounded in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Days of working: Tuesday, Wednesday, Thursday, Friday, Saturday
Responsibilities:
- To proactively monitor, operate and evaluate Warwick Castle CCTV surveillance systems to ensure the safety and security of the site.
- Assist with the daily management of EDOB software, EIDOS, maintaining accurate records of all relevant occurrences and the actions taken.
- Facilitate radio communication and direction ensuring a professional approach is always maintained.
- Assist in the coordination of evacuation and all other incident management procedures.
- Liaise with emergency services and other relevant stakeholders when necessary.
- Act as an information and access control point through intercom systems and phones; always providing excellent customer service.
- Monitor the site fire detection system, including fire activation control, reporting any faults to service provider.
- To operate the lighting control systems, ensuring energy is not being wasted through regular audits of lighting in use.
- To champion sustainability through active monitoring of the site and usage of equipment.
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Supervisor and in accordance with UK Law and Guidance bodies.
- Communicate and liaise effectively both verbally and in writing with all visitors to ensure excellent standards of customer service.
- Undertake any other duties that are necessary within the Security Control room.
- Perform general administration duties as and when required.
Person Specification:
- Full right to work in the UK
- CCTV License is essential
- Experience in a controller role
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Control Room Operative employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operative
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OCS UK & Ireland on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to security and customer service. We recommend role-playing with a friend to get comfortable with your responses and show off your skills.
✨Tip Number 3
Show your passion for sustainability! Since the role involves monitoring energy usage, be ready to discuss how you can contribute to OCS's commitment to sustainability during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can sign up for job alerts to stay updated on new opportunities that match your skills.
We think you need these skills to ace Control Room Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Control Room Operative role. Highlight any relevant experience, especially in CCTV monitoring or security roles, and don’t forget to mention your CCTV license!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our TRUE values of Trust, Respect, Unity, and Empowerment.
Showcase Your Communication Skills: Since communication is key in this role, make sure to demonstrate your verbal and written communication skills in your application. We want to see how you can provide excellent customer service even before you join us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on future opportunities with us.
How to prepare for a job interview at Manchester Arndale
✨Know Your Tech
Familiarise yourself with CCTV systems and the specific software mentioned in the job description, like EDOB and EIDOS. Being able to discuss your experience with these technologies will show that you're prepared and understand the role.
✨Demonstrate Customer Service Skills
Since excellent customer service is key, think of examples from your past where you’ve provided outstanding service. Be ready to share how you handled difficult situations or communicated effectively with others.
✨Understand Emergency Protocols
Brush up on emergency management procedures and be prepared to discuss how you would handle various scenarios. Showing that you can remain calm and collected under pressure will impress the interviewers.
✨Embrace Sustainability
The role mentions championing sustainability, so come prepared with ideas on how to monitor energy usage effectively. Discuss any previous experiences where you contributed to sustainability efforts, as this aligns with the company’s values.
