At a Glance
- Tasks: Provide a friendly front-of-house service while ensuring safety and security.
- Company: Join OCS, a leading facilities management company with a diverse workforce.
- Benefits: Competitive pay, inclusive environment, and opportunities for career growth.
- Other info: Flexible shifts available; we value diversity and encourage all to apply.
- Why this job: Be the first point of contact and make a positive impact on clients and visitors.
- Qualifications: SIA Licence required; customer service skills and previous experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
We are seeking a professional and customer-focused Concierge Security Officer to join our team. This role combines front-of-house responsibilities with maintaining a safe and welcoming environment for clients, visitors, and staff.
Key Responsibilities
- Provide a professional and friendly front-of-house service.
- Manage access control for staff, visitors, and contractors.
- Monitor CCTV systems and conduct regular security checks.
- Respond promptly to incidents, alarms, and emergencies.
- Maintain accurate records of daily activities and incidents.
- Assist with general enquiries and deliver excellent customer service.
- Ensure compliance with all security procedures and protocols.
Candidate Requirements
- Valid SIA Licence (essential).
- Previous experience in a concierge or security role (preferred).
- Excellent communication and interpersonal skills.
- Strong customer service focus and attention to detail.
- Flexibility to work varied 12-hour shifts, including days and nights.
- Professional appearance and demeanour.
- Ability to remain calm and professional in high-pressure situations.
Additional Requirements
All successful applicants will be required to undergo screening and vetting in line with BS7858 standards.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Concierge Security Officer in Reading employer: Manchester Arndale
At OCS UK & Ireland, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values Trust, Respect, Unity, and Empowerment. As a Concierge Security Officer, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a dynamic environment that prioritises safety and customer service excellence. Join us in making a positive impact within our communities, all while enjoying the advantages of being part of a leading facilities management company with a strong commitment to employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Security Officer in Reading
✨Tip Number 1
First things first, make sure you know the company inside out. OCS UK & Ireland values Trust, Respect, Unity, and Empowerment, so show us how you embody these values in your interactions. Research their services and think about how your experience as a Concierge Security Officer aligns with their mission.
✨Tip Number 2
When you get that interview, be ready to showcase your customer service skills. We want to see how you handle high-pressure situations and maintain professionalism. Prepare some examples from your past roles where you’ve gone above and beyond for clients or handled emergencies like a pro.
✨Tip Number 3
Don’t forget to highlight your SIA Licence and any relevant experience. We’re looking for someone who can manage access control and monitor CCTV systems effectively. Bring up specific instances where you’ve successfully managed security protocols or dealt with incidents to demonstrate your expertise.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team. Keep an eye on your email for updates and be ready to follow up if you don’t hear back right away!
We think you need these skills to ace Concierge Security Officer in Reading
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Concierge Security Officer where customer service is key.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience in security and customer service, and don’t forget to mention your SIA Licence. We love seeing how your skills align with our TRUE values!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we’re looking for attention to detail, so make sure there are no typos or errors!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Manchester Arndale
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge Security Officer. Familiarise yourself with access control procedures, CCTV monitoring, and emergency response protocols. This will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to share examples of how you've provided excellent service in previous positions. Think of specific situations where you went above and beyond for a client or handled a difficult situation with professionalism. This will highlight your suitability for the job.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress professionally and ensure your appearance reflects the standards expected in a security position. A polished look will convey your seriousness about the role and your understanding of the importance of professionalism in this field.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios, such as dealing with an emergency or managing a difficult visitor. Practice your responses to these types of questions, focusing on your ability to remain calm under pressure and your problem-solving skills. This will show that you're ready for the challenges of the job.
