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- Tasks: Coordinate train cleaning operations and ensure a safe environment for passengers.
- Company: Join OCS, a leading facilities management company with a diverse workforce.
- Benefits: Professional development opportunities and a supportive work culture.
- Why this job: Make a real difference in the travel experience while developing your skills.
- Qualifications: Good communication skills and flexibility for varied shifts.
- Other info: Dynamic role with opportunities for career progression.
The predicted salary is between 28800 - 43200 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
3AM shift, 3PM shift, 1 day off. We are currently recruiting for a Train Coordinator to support at our client’s site. As a Train Coordinator at OCS, you will play a crucial role in providing safe, clean environments for those using the train services. The overall purpose of this position is to control from the desk the operational cleaning process for the day; it is a highly challenging position and you must gain good IT skills and knowledge of a couple of computer programs.
Main Duties and Responsibilities
- Setting up the computer and programs (Web Gemini, Darwin, Open Train Times).
- Switch on the Site phones and check on any information left from day before.
- Print daily Simplifiers, Team Leaders daily sheets, phones signing sheet, platform countdown sheets.
- Update the Simplifiers with the daily Head codes and Fleet numbers.
- Make sure Radios and Team Leader’s phones are working perfectly, charge them if necessary.
- Log any sickness or absence in the Absence Logbook and report immediately to Supervisor or Manager.
- Communicate and delegate to any of the Group’s Team Leaders a Train before any Train arrives in the Station, ensuring teams have enough time to reach the platform before the train arrives and designate a level of cleaning depending on the circumstance and availability of times before passengers boarding.
- Log in the simplifier any special information during the day, finishing team times, log any cancellation/reports from Controller or operatives and report to the supervisor or Manager of any important information.
- Cover any vacancy in the rosters if the supervisor is not available.
Additional duties
- As a coordinator, you are responsible for the opening and closure of the site, and the security of our office when your supervisor or manager are not on site.
- Check the previous Coordinator hand over report and act on any important request or report to Supervisor once arrive on site.
- Get in touch with main Network Rail controller and find out about any Out-stables, delegate and make sure this is getting clean.
Key Skills and Qualities needed
- Provide a good and polite communication with visitors, customers and work colleagues.
- Provide excellent Customer service skills.
- Flexibility on mornings and afternoons as rosters vary weekly.
- Help to control the stock and consumables when supervisor is not around.
- Make sure every team has the correct equipment (hoovers), phones and the Team Leader sign IN and OUT for this; report to your supervisor or manager if this is not happening.
- Allocate trains to the teams equally and fairly.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Train Coordinator in City of Westminster employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Coordinator in City of Westminster
✨Tip Number 1
Get to know the company! Research OCS UK & Ireland and their TRUE values. When you understand their mission, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice your communication skills. As a Train Coordinator, you'll need to delegate tasks effectively. Role-play with a friend or use our resources to sharpen your ability to convey information clearly.
✨Tip Number 3
Be proactive during interviews. Ask questions about the team dynamics and how they handle challenges. This shows you're genuinely interested in the role and ready to contribute from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that match your skills.
We think you need these skills to ace Train Coordinator in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Train Coordinator role. Highlight any relevant experience you have in facilities management or customer service, and don’t forget to mention your IT skills since they’re crucial for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for OCS and how your values align with our TRUE values of Trust, Respect, Unity, and Empowerment. Keep it friendly and professional!
Show Off Your Communication Skills: As a Train Coordinator, communication is key! In your application, give examples of how you've effectively communicated in previous roles. This will show us that you can handle the responsibilities of the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Manchester Arndale
✨Know Your Tech
As a Train Coordinator, you'll need to be familiar with various computer programs like Web Gemini and Darwin. Before your interview, take some time to research these tools and understand their functions. This will show the interviewer that you're proactive and ready to hit the ground running.
✨Master Communication Skills
Effective communication is key in this role. Practice articulating how you would delegate tasks and manage teams during busy train arrivals. Think of examples from your past experiences where you successfully communicated under pressure, as this will demonstrate your ability to handle the demands of the job.
✨Understand the Role's Responsibilities
Familiarise yourself with the daily duties of a Train Coordinator. Be prepared to discuss how you would manage the cleaning process, handle absences, and ensure safety protocols are followed. Showing that you understand the intricacies of the role will impress the interviewers.
✨Show Flexibility and Team Spirit
The job requires flexibility with shifts and teamwork. Be ready to share examples of how you've adapted to changing schedules or worked collaboratively with others. Highlighting your willingness to support your team will align well with OCS's TRUE values of Trust, Respect, Unity, and Empowerment.
