Soft Services Manager in City of Westminster

About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

About The Role: Shift Pattern: Monday to Friday, but will need to be flexible to capture the night shift team. As a Soft Services Manager, you will be responsible for effectively, strategically and passionately managing the Soft Services Operation in a prestigious landmark property in Central London.

Key Responsibilities:

• Manage the delivery of soft services (security & cleaning), ensuring all operations are efficient and meet quality standards.
• Influence the security provision at the site to meet the expectations of the client and property owners, constantly reviewing and strategising with the security team on how they proactively and reactively respond to incidents affecting the property’s operations.
• Oversee the management and control of the cleaning team within the operation, following client requirements on a day‑to‑day basis, ensuring standards are kept to a high level.
• Carry out appraisals with the Soft Services Team under your remit and ensure that your team follows this process for operational teams.
• Create individual development plans and ensure training is sourced to support growth.
• Supervise service staff and external contractors, ensuring all work is completed to a high standard.
• Develop and implement service schedules and procedures to ensure regular and effective delivery of services.
• Ensure compliance with health and safety regulations, conducting regular inspections and risk assessments.
• Manage budgets and expenses related to soft services, ensuring cost‑effective solutions.
• Coordinate with other departments to ensure services meet the needs of the organisation.
• Oversee the procurement and maintenance of equipment and supplies for catering, cleaning, and security.
• Handle emergency situations and service disruptions promptly to minimise impact.
• Maintain accurate records of service activities and expenses.
• Implement sustainability practices and initiatives within the services provided.

Qualifications:

• You must have the right to work in the UK.
• Experience in facilities management or a related field, particularly in soft services, cleaning, or security.
• Holder of an SIA Frontline Licence.
• Holder of an IOSH certificate.
• Strong communication skills, both verbal and written.
• Proven experience with managing operational teams and developing staff.
• Experience in a demanding work environment.
• Experience in a customer‑focused environment.
• Demonstrable project management experience.
• Demonstrable financial management and financial planning experience.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.