At a Glance
- Tasks: Ensure safety and security while providing excellent customer service.
- Company: Join OCS, a leading facilities management company with a diverse workforce.
- Benefits: Flexible shifts, professional development, and a supportive work environment.
- Other info: Inclusive workplace that values diversity and offers growth opportunities.
- Why this job: Make a real difference in keeping people and places safe.
- Qualifications: SIA Frontline Licence and experience in customer service roles.
The predicted salary is between 24000 - 30000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working: Variable shifts dependent upon business needs. The ideal candidate will play a vital role in ensuring the safety and security of our clients, their premises, and the public. This role requires vigilance, excellent communication skills, and the ability to respond promptly and effectively to security incidents.
Key Responsibilities
- Provide a professional and friendly reception service.
- Manage access control for staff, visitors, and contractors.
- Provide a high standard of customer service.
- Respond promptly to incidents, alarms, and emergencies.
- Maintain accurate records of daily activities and incidents.
- Assist with general enquiries and deliver excellent customer service.
- Ensure compliance with all security procedures and protocols.
- Complete vehicle and foot site patrols.
Candidate Requirements
- Valid SIA Frontline Licence (essential).
- Previous experience in a concierge or reception role (essential and to be evidenced in application).
- Excellent communication and interpersonal skills.
- Strong customer service focus and attention to detail.
- Flexibility to work varied 8 to 12-hour shifts on days.
- Professional appearance and demeanour.
- Ability to remain calm and professional in high-pressure situations.
Equal Opportunity
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Security Officer in Chester employer: Manchester Arndale
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where safety and customer service are paramount. With a commitment to employee growth and a culture rooted in Trust, Respect, Unity, and Empowerment, colleagues can thrive in their roles while contributing to the well-being of the communities we serve. The diverse and inclusive atmosphere, combined with opportunities for professional development, makes OCS a rewarding place to build a career as a Security Officer.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to security roles. Think about scenarios where you demonstrated your vigilance and customer service skills, as these will be key in your discussions.
✨Tip Number 3
Show off your SIA Frontline Licence! Make sure to highlight it in conversations and during interviews, as it's essential for the role and shows you're serious about your career in security.
✨Tip Number 4
Apply through our website for the best chance of landing that Security Officer role. We love seeing candidates who take the initiative and show genuine interest in joining our team!
We think you need these skills to ace Security Officer in Chester
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in a concierge or reception role. We want to see how your background aligns with the responsibilities of the Security Officer position, so don’t hold back!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially when it comes to your skills and experiences that relate to the job.
Emphasise Your Customer Service Skills:Since this role requires a strong customer service focus, make sure to showcase any relevant experiences where you’ve provided excellent service. We love candidates who can connect with people and handle situations professionally.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Manchester Arndale
✨Know Your Security Protocols
Familiarise yourself with common security procedures and protocols relevant to the role. Be ready to discuss how you would handle specific scenarios, such as responding to alarms or managing access control.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service focus, prepare examples from your past experiences where you provided excellent service. Highlight your communication skills and how you maintained professionalism in challenging situations.
✨Demonstrate Your Vigilance
During the interview, convey your ability to stay alert and observant. You might want to share instances where your attention to detail helped prevent an incident or improved safety.
✨Dress the Part
Make sure to present yourself professionally. A smart appearance not only reflects your respect for the role but also aligns with the company’s values of professionalism and trust.
