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- Tasks: Provide exceptional customer service and ensure safety in courts and tribunal systems.
- Company: Join OCS, a leading facilities management company with over 50,000 colleagues.
- Benefits: Enjoy flexible shifts, professional development, and opportunities for qualifications.
- Why this job: Be part of a supportive team that values your growth and dedication to safety.
- Qualifications: Must have Right to Work in the UK, SIA Licence, and strong customer service skills.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 33600 £ per year.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role:
This is a flexible worker role, covering various shifts around a designated area. Typically shifts available are Monday – Friday to cover sickness and absence. Shift times will vary depending on the location that requires covering at the time.
Are you passionate about providing exceptional customer service while ensuring safety and security? Join OCS as a Security Officer in the Courts and Tribunal System and be part of a team that values your dedication and professional growth. At OCS, we are committed to being an ‘Employer of Choice’ by investing in our colleagues’ development through funded programs and opportunities to gain qualifications.
Ready to take on this important role and ensure the safety and security of the courts and tribunal system? Apply now and join OCS, where your growth and success are valued!
As part of your role, your key responsibilities will include, but are not limited to:
- Provide exceptional customer service, welcoming and guiding court users.
- Monitoring premises and visitors viaCCTVand x-ray machines, together with other security checks such as using hand-held metal detectors on court users and bag searches on arrival.
- Patrolling and securing access to buildings and satellite buildings, keeping in contact with the control room with the use of hand-held radios.
- Responding to panic alarm buttons in Judges\’ rooms, courts and offices.
- Responding to any security issues within the complex and recording and reporting details of those incidents
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK.
- An enhanced DBS and BS7858 security clearance will be completed for the successful candidate
- SIA Licence and relevant security experience
- Strong people and customer service skills
- You may require a UK driving licence, or at least the ability to get to different sites you are required to work at.
- Good diligence and high standard of work
- Effective communication skills
How to Apply:
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Casual Court & Tribunal Security Officer employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Court & Tribunal Security Officer
✨Tip Number 1
Familiarise yourself with the specific security protocols and procedures used in court environments. Understanding how to handle various situations, such as responding to alarms or managing visitors, will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience in customer service, especially in high-pressure environments. Being able to showcase your ability to remain calm and professional while assisting court users can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of OCS or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about how you would handle specific scenarios related to security and customer service, as this will show your problem-solving skills and readiness for the role.
We think you need these skills to ace Casual Court & Tribunal Security Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Casual Court & Tribunal Security Officer. Familiarise yourself with the key tasks such as monitoring premises, providing customer service, and responding to security issues.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your customer service skills, any previous security experience, and your ability to work in a flexible environment.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for security and customer service. Mention why you want to work for OCS and how your values align with their TRUE values of Trust, Respect, Unity, and Empowerment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a security role.
How to prepare for a job interview at Manchester Arndale
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Casual Court & Tribunal Security Officer. Familiarise yourself with the key tasks such as monitoring premises, providing customer service, and responding to security issues. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since exceptional customer service is a core part of this role, prepare examples from your past experiences where you successfully handled customer interactions. Highlight how you welcomed and guided users, as well as any situations where you resolved conflicts or ensured safety.
✨Demonstrate Effective Communication
Effective communication is crucial in this position. Be ready to discuss how you have communicated clearly in previous roles, especially in high-pressure situations. You might also want to practice articulating your thoughts clearly and confidently during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle security incidents. Think about potential situations you might face in the role and how you would respond. This will show your preparedness and ability to think on your feet.