Business Support Systems Administrator

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

About The Role

Shift Pattern: Monday to Friday 8am – 4.30pm

Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and are proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes that are aligned to the knowledge, skills and behaviours attached to their role.

Key Responsibilities

• Data Management: Perform administrative tasks related to configuring, maintaining, and monitoring data in our in-house systems, databases, and internal trackers, including the resource scheduling system and sub-contractor job management system.
• Process Evaluation: Assist in evaluating the effectiveness and efficiency of the configuration management process through administrative support.
• Data Quality Oversight: Oversee and ensure the accuracy and completeness of system data through regular administrative checks.
• User Support: Provide administrative support and basic troubleshooting for sub-contractors using our sub-contractor portal.
• Account Management: Handle the creation and management of user accounts and permissions, ensuring proper documentation and record-keeping.
• Team Collaboration: Collaborate with other teams to facilitate smooth system operations and provide necessary administrative support.
• Stakeholder Relationships: Build and maintain relationships with key stakeholders across the business through effective communication and administrative coordination.
• KPI Reporting: Assist in the creation of monthly KPI reports by gathering and organizing relevant data.

Key Hiring Criteria

• Meticulous Attention to Detail: Demonstrates exceptional accuracy and thoroughness in all tasks.
• Advanced Computer Proficiency: Possesses strong skills in using various PC applications and software.
• Effective Communication: Confidently communicates with customers, suppliers, and employees, ensuring clear and professional interactions.
• Facilities Management Experience: Preferably experienced in Facilities Management and proficient in using Computer-Aided Facility Management (CAFM) systems.
• Microsoft Office Expertise: Comprehensive knowledge of the Microsoft Office suite.
• Discretion and Confidentiality: Maintains the highest standards of discretion and confidentiality in handling sensitive information.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.