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- Tasks: Lead and manage multi-service delivery for a top facilities management company.
- Company: Join OCS UK & Ireland, a leader in facilities management with over 50,000 colleagues.
- Benefits: Enjoy career progression, professional development, and a diverse, inclusive workplace.
- Why this job: Make a real impact by enhancing service delivery and client relationships.
- Qualifications: Experience in Facilities Management and strong leadership skills required.
- Other info: Dynamic role with opportunities for growth and a focus on safety and compliance.
The predicted salary is between 50000 - 65000 £ per year.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Shift Pattern: Monday to Friday 9am - 5pm
Purpose of the role: To provide a quality service delivery to all customers in accordance with company procedures ensuring effective and adequate financial, budgeting and analysis of direct cost and overheads. To retain existing business along with achieving relevant growth targets for new work. To have an active hand on approach to the management of all supervisors and staff.
- Client & Account Management
- Act as the primary point of contact for the client, building strong and trusted relationships
- Lead regular client meetings, performance reviews, and strategic planning sessions
- Ensure all contractual obligations and SLAs/KPIs are met or exceeded
- Identify opportunities for service improvement and account growth
- Oversee day-to-day delivery of:
- Catering services
- Waste management and sustainability initiatives
- Security operations
- Cleaning and hygiene standards
- Helpdesk and reactive maintenance coordination
- Manage third-party suppliers and subcontractors across all service lines
- Monitor performance against KPIs and contractual agreements
- Lead supplier reviews and drive continuous improvement
- Ensure compliance with company policies, H&S regulations, and legal requirements
- Manage account budgets, forecasts, and P&L responsibility
- Control costs and identify efficiencies without compromising service quality
- Support contract renewals, variations, and commercial negotiations
- Drive revenue growth through upselling additional services
- Ensure full compliance with health & safety legislation and company policies
- Promote a strong safety culture across all services and subcontractors
- Oversee risk assessments, method statements, and incident management
- Lead, develop, and inspire multi-disciplinary teams across catering, cleaning, security, helpdesk, and waste services
- Provide clear direction, coaching, and performance management to direct reports and service leads
- Conduct regular 1:1s, appraisals, and development planning to drive engagement and performance
- Foster a positive, inclusive, and high-performance culture across all service lines
- Manage employee relations issues, ensuring fair and consistent application of policies
- Drive team engagement, retention, and succession planning
- Ensure teams are trained, compliant, and aligned to client and business objectives
- Strong stakeholder and relationship management
- Operational knowledge across multi-service FM delivery
- Commercial and financial acumen (P&L management)
- Supplier and contract management expertise
- Excellent problem-solving and decision-making skills
- Strong understanding of H&S and compliance requirements
- Proven experience in Facilities Management or Integrated FM roles
- Experience managing multiple service lines (soft services and/or total FM)
- Strong track record of managing subcontractors and client accounts
- IOSH/NEBOSH (preferred)
- SLA/KPI performance across all service lines
- Client satisfaction and retention
- Budget adherence and cost savings delivered
- Subcontractor performance and compliance
- Health & safety performance (e.g., incident rates)
A proactive and commercially minded FM professional who can balance client expectations with operational delivery, ensuring seamless integration of multiple services while driving continuous improvement.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Strategic FM Account Lead | Multi-Service Delivery in Burton upon Trent employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic FM Account Lead | Multi-Service Delivery in Burton upon Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching OCS UK & Ireland thoroughly. Understand their TRUE values and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in stakeholder management and financial acumen can benefit the company. A confident delivery can make all the difference in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new openings that match your skills.
We think you need these skills to ace Strategic FM Account Lead | Multi-Service Delivery in Burton upon Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Strategic FM Account Lead role. Highlight your experience in facilities management, client relationship building, and financial acumen to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about facilities management and how you embody our TRUE values. Be specific about how your past experiences can contribute to our mission.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've successfully managed budgets, improved service delivery, or enhanced client satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Manchester Arndale
✨Know Your Numbers
As a Strategic FM Account Lead, you'll need to demonstrate your financial acumen. Brush up on key metrics like P&L management and budgeting. Be ready to discuss how you've managed costs and driven efficiencies in previous roles.
✨Build Rapport with the Interviewers
Since relationship management is crucial for this role, practice building rapport during your interview. Show genuine interest in the interviewers' experiences and insights about the company. This will help you showcase your ability to foster strong client relationships.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenges you've faced in facilities management and how you resolved them. Highlight your decision-making process and the positive outcomes that resulted. This will demonstrate your capability to handle the operational complexities of the role.
✨Understand Health & Safety Regulations
Familiarise yourself with health and safety legislation relevant to facilities management. Be prepared to discuss how you've ensured compliance in past roles and how you would promote a strong safety culture within the team at OCS.