At a Glance
- Tasks: Create a welcoming environment and provide exceptional service to visitors and tenants.
- Company: Join OCS UK & Ireland, a leading facilities management company with a vibrant culture.
- Benefits: Enjoy professional development, career progression, and a diverse workplace.
- Other info: Collaborate with a dynamic team and engage in exciting events and activities.
- Why this job: Be the friendly face that makes someone's day and enhances their experience.
- Qualifications: Customer service experience and a positive, energetic attitude are key.
The predicted salary is between 24000 - 30000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Working Pattern: Working Monday to Friday 08:00 - 17:00
Are you a ‘people’ person who can find common ground in any conversation you have? Do you take great satisfaction in making someone’s day, no matter how small? Do you gain energy from others? Can you excel at solving problems in a creative way? If you answered yes to these questions, then you are exactly who we are looking for.
The Front of House Host plays a vital part in supporting the onsite Management team by providing a passionate and energetic ‘gold standard’ service, ensuring a professional and welcoming first impression for all our visitors and tenants.
Key Responsibilities
- Create a welcoming Lobby: Take pride in setting up and maintaining the reception space to ensure it feels warm and inviting for Clients and Tenants.
- Greet and assist Visitors: Welcome visitors with a smile and help them feel at home—be the friendly face of the building!
- Represent the Client with care: Show professionalism and knowledge while representing the Client, making everyone feel valued.
- Team up with Building Management: Collaborate with Building Management to ensure contractors are doing their best work and lend a helping hand with any extra tasks.
- Address issues with care: Report any concerns and follow through to resolve them smoothly and efficiently.
- Stay proactive in problem‑solving: Approach challenges with a positive attitude, always looking for creative solutions.
- Plan exciting Events & Activations: Get creative by organising fun activities like pop‑up markets, food stalls, and charity drives.
- Share the buzz on social media: Keep everyone updated by posting all the latest site events, news, and activities on your building social media channel.
- Meet our goals together: Let’s achieve our KPIs and SLAs whilst sharing feedback and ideas for improvements along the way.
- Ensure a Gold Standard Experience: Collaborate with Security and the wider site team to make sure every tenant enjoys an exceptional service.
About You
- Customer Service Experience: We love to see diverse backgrounds! Whether you come from front‑of‑house roles or other customer service positions, your ability to make a positive impact and leave a great impression truly excites us.
- Exceptional Customer Care: You shine the brightest when it comes to providing outstanding service to others, especially in a proactive way.
- Positive and Energetic: Your upbeat attitude and motivation inspires those around you.
- Well‑Presented: You take pride in your appearance and always look polished and professional.
- Great Communicator: You express yourself clearly and can connect well with others.
- Can‑Do Attitude: You approach challenges with enthusiasm and a proactive mindset.
- Collaborative Spirit: You thrive in a team environment and enjoy working together to achieve our collective goals.
- Solution‑Oriented: You focus on finding solutions and overcoming challenges with creativity.
- Tech‑Savvy: You’re comfortable with technology and enjoy using IT tools.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Front of House Host in Bristol employer: Manchester Arndale
OCS UK & Ireland is an exceptional employer that prioritises a vibrant and inclusive work culture, where every team member is valued and empowered to make a difference. As a Front of House Host, you will enjoy opportunities for professional growth while being part of a dynamic team dedicated to delivering outstanding guest experiences. With a commitment to innovation and excellence, OCS fosters a supportive environment that encourages creativity and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Host in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on OCS UK & Ireland and their TRUE values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about making connections, think of some examples where you've gone above and beyond for customers. Share these stories during your interview to highlight your exceptional customer care.
✨Tip Number 3
Show off your creativity! The Front of House Host role involves planning events and engaging with tenants. Be ready to share your ideas for fun activities or how you would enhance the tenant experience—this will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Front of House Host in Bristol
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the Front of House Host role. Highlight your relevant experience and skills that align with our TRUE values - Trust, Respect, Unity, and Empowerment. This will show us you’re a great fit!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can sign up for job alerts to stay updated on future opportunities that might interest you.
How to prepare for a job interview at Manchester Arndale
✨Know the Company Inside Out
Before your interview, take some time to research OCS UK & Ireland. Understand their TRUE values—Trust, Respect, Unity, and Empowerment—and think about how you can embody these in your role as a Front of House Host. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your People Skills
As a Front of House Host, being a ‘people’ person is key. Prepare examples from your past experiences where you've made someone's day or resolved a problem creatively. This will demonstrate your customer service skills and your ability to create a welcoming environment.
✨Dress to Impress
First impressions matter! Make sure you present yourself well by dressing professionally and looking polished. This not only reflects your respect for the role but also aligns with the professional image that OCS UK & Ireland aims to project.
✨Be Ready to Collaborate
Teamwork is essential in this role. Think of instances where you've successfully worked in a team to achieve a common goal. Be prepared to discuss how you can contribute to the collaborative spirit at OCS UK & Ireland, especially in enhancing tenant experiences and planning events.
