Role Overview
Accountable for the strategic interpretation of chosen accounts to shape our delivery to increase volume and profitability. KAM lead for EMCOR and engage in all company related KAM activity. To directly engage with customers to deliver maximum business growth and service expansion for EMCOR UK. Ensures service delivery to agreed customer KPIs and satisfaction levels. Seeks growth in all allocated areas while supporting new business acquisition. Proactively manages compliance with company processes and policies, including H&S, HR, QA etc.
What you’ll do
- Provide effective safety and cultural leadership through visibility and actions at all times to EMCOR UK employees.
- Help to deliver EMCOR UK annual incremental growth of both revenue and EBIT / Sales % from contractual obligation.
- Manage the relationship integration between business units.
- Engage at senior level within EMCOR to understand their landscape and interpret into tangible actions for the business.
- Actively deploy services to all available accounts within EMCOR.
- Effective management of all allocated service accounts.
- Management accountability for customer service performance.
- Regular customer engagement to ensure the appropriate level of hierarchical matching. Constantly review and challenge KAM plans to all selected customers.
- Create and maintain EMCOR KAM plan.
- Focused on retention and expansion of existing business relationships, increasing the value to EMCOR UK from existing contracts through identification of cross‑selling opportunities for development by BDMs and managing the development of new business opportunities.
- Provide thorough understanding of customers’ business activities and service needs.
- Provide sound information and advice to customers on EMCOR services.
- Able to identify and effectively resolve service delivery problems and maintain business relationships.
- Manages team service delivery targets (customer KPIs and satisfaction levels).
- Manages team business performance in relation to targets (e.g. budgeted revenue, gross margin, operating profit, growth and trade debtors targets).
- Management of Health, Safety, Security, Environmental and Technical Compliance issues that affect customers and employees.
- Accountable for own development plan for continuous improvement of competences in relation to the EMCOR career development program.
- Ensure that all operatives within reporting cost centres have an annual appraisal and mid‑year review.
- Provide strategic detail to assist business unit and overall EMCOR 5‑Year Plan is achieved.
Who you’ll be
- Experience in general business management, preferably in a business service environment.
- Knowledge of customer operations, business drivers, financials and specialist sources of information, where necessary gained by working the customers’ industry sector.
- Good understanding of customer service principles.
- Ideally qualified to HNC/degree level in engineering, commercial management, business administration or facilities management.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
