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- Tasks: Lead national operations and oversee diverse contracts in facilities management.
- Company: Join OCS UK & Ireland, a top facilities management company with a strong commitment to values.
- Benefits: Enjoy career progression, professional development, and a supportive work environment.
- Why this job: Make a real impact by driving strategic growth and fostering strong client relationships.
- Qualifications: Proven senior leadership experience in Hard Services and Facilities Management required.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 72000 - 108000 £ per year.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role: Role Overview We are seeking a dynamic and experienced Operations Director to lead our National Operations across our FM/Hard Services business. This pivotal role sits within the senior leadership team at OCS and is responsible for overseeing a diverse portfolio of contracts, ensuring exceptional service delivery, fostering strong client relationships, and driving strategic growth.
Key Responsibilities:
- Provide inspirational leadership and strategic direction to the national business units.
- Take full budgetary ownership of major sector contracts, ensuring financial performance and cost control.
- Champion a culture of safety, inclusivity, opportunity, and diversity across all teams.
- Deliver technically advanced, innovative, and sustainable engineering solutions.
- Build and maintain strong executive-level relationships with clients, promoting collaboration and exceptional customer experience.
- Advocate for SME engagement, circular economy principles, and community support initiatives.
- Demonstrate commercial acumen in managing contracts, including those under frameworks such as NEC4.
- Leverage the full capabilities of OCS to enhance productivity, service quality, and operational efficiency.
- Ensure regional teams receive robust support from the wider OCS organisation.
- Uphold compliance with all OCS policies, procedures, and business processes.
About You:
- Must have the right to work in the UK.
- Proven experience in Hard Services at senior leadership level within Facilities Management.
- Degree-qualified or equivalent experience in managing hard services and/or FM contracts.
- Deep understanding of critical infrastructure, capital project delivery, and energy management.
- Strong commercial and financial insight, with a track record of delivering results.
- Demonstrated success in working with both public and private sector clients.
- Decisive and resilient under pressure, with excellent problem-solving skills.
- Exceptional leadership and communication skills, with the ability to build collaborative relationships across diverse teams.
- Self-motivated, organised, and enthusiastic, with a proactive approach to leadership.
- Innovative thinker with the ability to develop strategic solutions and drive continuous improvement.
How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
National Operations Director in Birmingham employer: Manchester Arndale
Contact Detail:
Manchester Arndale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Operations Director in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who might know someone at OCS. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching OCS’s values and recent projects. Show us how your experience aligns with their mission of Trust, Respect, Unity, and Empowerment. Tailor your examples to highlight your leadership and strategic skills.
✨Tip Number 3
Don’t just apply and wait! Follow up on your application through our website or LinkedIn. A quick message expressing your enthusiasm can keep you on the radar and show your proactive approach.
✨Tip Number 4
Be ready to discuss your vision for the role. Think about how you can drive growth and enhance service delivery at OCS. We love innovative thinkers who can bring fresh ideas to the table!
We think you need these skills to ace National Operations Director in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the National Operations Director role. Highlight your experience in facilities management and leadership, focusing on achievements that align with our TRUE values of Trust, Respect, Unity, and Empowerment.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for facilities management and how your skills can help us deliver exceptional service and drive strategic growth.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you inspire teams, foster inclusivity, and build strong client relationships. Use examples that demonstrate your ability to lead diverse teams effectively.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, you can sign up for job alerts while you're there!
How to prepare for a job interview at Manchester Arndale
✨Know Your Numbers
As a National Operations Director, you'll need to demonstrate your financial acumen. Brush up on key metrics related to budget management and cost control in facilities management. Be ready to discuss how you've successfully managed budgets in the past and the impact of your decisions on financial performance.
✨Showcase Your Leadership Style
This role requires exceptional leadership skills, so think about how you can convey your leadership style during the interview. Prepare examples of how you've inspired teams, fostered inclusivity, and driven strategic growth in previous roles. Use specific anecdotes that highlight your ability to lead diverse teams effectively.
✨Understand Their Values
OCS prides itself on its TRUE values: Trust, Respect, Unity, and Empowerment. Familiarise yourself with these values and think about how they align with your own leadership philosophy. Be prepared to discuss how you would embody these values in your role and promote them within your teams.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making under pressure. Think of situations where you've had to navigate challenges in hard services or facilities management. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly articulate your thought process and outcomes.
